Aaron Spikes
Aumea,Colorado
Overview
2
2
years of professional experience
Work History
Bio technician
Burkhart Dental
- I worked on mostly dental equipment and installation
- Using D365 to drive to clients offices and record progress.
- Drove a work van to and from each client with parts on board.
- I was responsible for keeping track of inventory.
IT End User Support
Apex Systems/Advent
06.2023 - 11.2023
- I worked through an email ticketing system.
- Completed user issue requests, ie, O/S builds and end user support.
- Fixed connectivity issues involving PC, printers, voice, software, and PC issues.
- Passwords resets, Mobile devices, VOIP, and break and fix issues.
- Created and managed daily, monthly tickets report via 'Teams.
IT Consultant
Graham Golden Technologies
- Worked with clients through Dashboard and ConneerWise
- Completed user issue requests for support and procurements.
- Fixed connectivity issues involving PC, printers, software, and PC issues.
- Passwords resets, Mobile devices, VOIP, and minor break and fix issues.
- Created and managed clients and their technical needs.
System Administrator
Lakeshore Talent/CSGI
- I worked through the ticketing system.
- Completed user issue requests, ie., O/S builds and user support.
- Fixed connectivity issues involving PC, printers, voice, software, and PC issues.
- Passwords resets, Mobile devices, VOIP, and break and fix issues.
- Created and managed daily, monthly tickets report via Teams.
Customer Service Support/Field Technician
Decision One/United Airlines
Denver, CO
05.2022 - 10.2022
- Worked through Astea ticketing system.
- Completed user issue requests, ie, re-imaging & desktop support.
- Fixed connectivity issues involving PC, printers, voice, books, and laptop.
- Passwords, Mobile devices, and break and fix issues.
- Created and managed daily, monthly II' tickets reports.
Field Technician/Break and Fix/Desktop support
Maintech KST, Lockheed /Martin
Denver, CO
07.2021 - 05.2022
- Working through a Service Central ticketing system.
- Resolving Incident, problems, refreshes, reimage of O/S and refreshes.
- Fixed connectivity issues and MS update issue's remotely.
- Passwords, connectivity issues and break and fix issues.
- Inventory adjustments and user commitments.
- Asset deployment.
Contractor/Desktop Support
Smart Source
- Installed minis, thin client, and monitors for UC Health.
- Worked on project for 8 months.
- Involved in user support for returning, end users.
- Tickets received through a 'ler 1 ticketing system.
Contractor
Strategic Systems
- Migrated O/S projects for clients, i.e. Wells Fargo, CompuCom, Stryker.
- Transitioned over 15-20 workstations per transition from MS Win7 to Win 10.
- Replaced primary & secondary servers.
- With end user support after every project.
Environmental Control, sanitation lead
Dawn Foods
- Cleaned and sanitized equipment.
- Troubleshoot food manufacturing equipment.
- Helped maintained a clean and safe working environment for all personnel.
Websites
Timeline
IT End User Support
Apex Systems/Advent
06.2023 - 11.2023
Customer Service Support/Field Technician
Decision One/United Airlines
05.2022 - 10.2022
Field Technician/Break and Fix/Desktop support
Maintech KST, Lockheed /Martin
07.2021 - 05.2022
Bio technician
Burkhart Dental
IT Consultant
Graham Golden Technologies
System Administrator
Lakeshore Talent/CSGI
Contractor/Desktop Support
Smart Source
Contractor
Strategic Systems
Environmental Control, sanitation lead
Dawn Foods