Equipment Analyst
Aaron Stamps
Granite Construction, Inc.
Tucson,Arizona
35
years of professional experience
Client-focused, with a passion for delivering exceptional service. Effective communicator with outstanding interpersonal skills. Committed to providing value to the client, and the organization.
Work History
Equipment Analyst
5 Years- Submitted rental machine repair call-in requests, managed repair process, and updated Field team on status.
- Analyzed rental machine financial data to identify trends, informing decision-making processes.
- Develop comprehensive machine health reports to support the Equipment Manager, the Field Team, management, and communication.
- Developed comprehensive machine health reports to support Equipment Manager and Field Team, enhancing communication and operational insight.
Manager
2 Years 6 Months- Coordinated customer estimates, job scheduling, and follow-up communication for residential and commercial projects.
- Facilitated communication among clients, suppliers, and team members to enhance project alignment.
- Managed team operations to drive successful project execution and maintain client satisfaction.
Service Lead
9 Years 7 Months- Led lube teams across Tucson, Safford, Yuma, and Imperial to ensure operational efficiency.
- Open all work orders, reviewed all work orders and completed all invoicing.
- Managed the current work in progress to ensure maximum efficiency.
- Ordered all parts, oil products, and fuel.
- Kept lube trucks and CDL drivers federally compliant.
- Collaborated with other departments to enhance client experience and satisfaction.
- Helped develop the current lube program.
- Worked effectively in fast-paced environments.
Customer Service Representative
1 Year- Coordinated work orders, service requests, and scheduling to support field and shop operations.
- Updated client on repair status, fostering client satisfaction and loyalty.
- Maintained detailed records of customer interactions, updates, and comments in SPI work order notes for future reference.
Account Manager
4 Years 6 Months- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed customer accounts, strengthening long-term relationships through proactive communication and issue resolution.
- Coordinated sales support activities, aligning quotes, orders, and delivery schedules with customer requirements.
Assistant Store Manager
12 Years 3 Months- Cultivated long-lasting relationships through empathy, transparency, and trust.
- Managed the day-to-day operations of the store, including customer experience follow ups, inventory management and staff scheduling.
- Assisted customers with product selection and provided expert recommendations.
- Handled complaint opportunities from customers by empathetically listening, recording details and offering solutions.
- Trained and mentored staff on tire installation and maintenance procedures.
Education
Some College (No Degree) - Business Management
High School Diploma
Skills
Telematics software
Microsoft Office
MS Excel
Word
Time management
Team leadership
Attention to detail
Excellent communication
Timeline
Equipment Analyst
Granite Construction, Inc.
11.2021 - CurrentRead More
Manager
BBK Fence, LLC
05.2019 - 11.2021Read More
Service Lead
Empire Southwest, LLC
10.2009 - 05.2019Read More
Customer Service Representative
Empire Southwest, LLC
10.2008 - 10.2009Read More
Account Manager
Empire Southwest, LLC
04.2004 - 10.2008Read More
Assistant Store Manager
Discount Tire Company
01.1992 - 04.2004Read More
San Manuel High School
High School Diploma
Read More
Pima College / University of Arizona
Some College (No Degree) from Business Management
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