Aaron Stephenson
Jasper,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, problem-solving and ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Warehouse Supervisor
Jasper Industrial Supply
09.2018 - 07.2025
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Customer Service Representative
Jasper Industrial Supply
09.2018 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Jasper Industrial Supply
09.2018 - 07.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Picker
Jasper Industrial Supply
09.2018 - 07.2025
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Used RF scanners to track orders and verify accuracy.
Assistant/ Warehouse Manager
TDI Brands
07.2015 - 09.2018
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
Install/Delivery Associate/Warehouse Manager
Clark Appliance
01.2003 - 05.2015
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Developed customized installation plans to cater to individual client needs and preferences.
Education
Bachelor of Science - Recreational Sports Management
Indiana State University
Terre Haute, IN05-2001
High School Diploma -
Logansport High School
Logansport, IN05-1997
Skills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Shipping and receiving
- Loading and unloading
- Order picking supervision
Timeline
Warehouse Supervisor
Jasper Industrial Supply
09.2018 - 07.2025
Customer Service Representative
Jasper Industrial Supply
09.2018 - 07.2025
Delivery Driver
Jasper Industrial Supply
09.2018 - 07.2025
Picker
Jasper Industrial Supply
09.2018 - 07.2025
Assistant/ Warehouse Manager
TDI Brands
07.2015 - 09.2018
Install/Delivery Associate/Warehouse Manager
Clark Appliance
01.2003 - 05.2015
Bachelor of Science - Recreational Sports Management
Indiana State University
High School Diploma -
Logansport High School
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