Aaron Stevens
Magnolia,Texas
Summary
Knowledgeable leader with robust background in enhancing guest experiences through personalized service and effective problem resolution. Proven ability to foster positive relationships with guests and create memorable experiences. Demonstrated expertise in conflict resolution and communication skills to ensure guest satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Guest Experience Specialist
Marriott
05.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- . Monitored industry trends and competitor offerings to maintain a competitive edge in market positioning.
- Enhanced operational efficiency by proactively identifying areas for process improvement within the department.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
Realtor
Upside Real Estate
10.2021 - 05.2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Shift Leader
Starbucks
08.2016 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
35M Human Intelligence Collector
US Army
02.2013 - 02.2016
- Supported force protection measures through vigilant monitoring of potential threats derived from human intelligence sources.
- Assessed credibility of sources through diligent evaluation, enhancing the reliability of collected information.
- Conducted thorough research on target subjects to enhance overall understanding and analysis accuracy.
- Collaborated with multidisciplinary teams to integrate human intelligence into broader analytical efforts.
- Developed rapport with key informants through effective communication and relationship building skills.
Education
Associate of Science - Science
Lonestar
Cypress, TX03-2024
Skills
- Exceptional communication
- Guest Relations
- Complaint Handling
- Feedback collection
- Brand representation
- Strong interpersonal skills
- Flexible Schedule
Timeline
Guest Experience Specialist
Marriott
05.2024 - Current
Realtor
Upside Real Estate
10.2021 - 05.2023
Shift Leader
Starbucks
08.2016 - 08.2020
35M Human Intelligence Collector
US Army
02.2013 - 02.2016
Associate of Science - Science
Lonestar
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