Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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AARON STEWART

ROANOKE,United States

Summary

Sales professional / UPS Air Ramp Supervisor with 23 years of diverse experience in managing and overseeing complex operations. Demonstrates exceptional skills in customer satisfaction, conflict resolution, and process improvement, ensuring compliance with industry regulations and enhancing operational efficiency. Known for critical thinking and attention to detail, driving continuous improvement and innovation within teams.

Overview

24
24
years of professional experience

Work History

Licensed Insurance Agent

Untied Health Group
Roanoke, VA
06.2019 - Current
  • Expertly handle inbound calls, assessing customer needs and converting prospects to qualified leads through product knowledge and effective communication
  • Analyze customer requirements, matching them with suitable insurance products, ensuring optimal coverage and customer satisfaction
  • Drive sales by conducting follow-up calls, reviewing products with current members, and assisting with enrollment applications to meet performance goals
  • Maintain meticulous documentation in computer systems, ensuring accuracy in customer information and adherence to enrollment guidelines
  • Contribute to team success by consistently meeting established goals in performance, attendance, and consumer experience metrics
  • Convert leads into sales by expertly assessing customer needs and recommending suitable insurance products, resulting in improved conversion rates
  • Drive sales through strategic follow-up calls and product reviews, consistently meeting established performance goals and enhancing customer engagement
  • Maintain meticulous documentation in computer systems, ensuring data integrity and adherence to enrollment guidelines for seamless customer service
  • Contribute to team success by exceeding targets in performance, attendance, and consumer experience metrics, fostering a positive work environment
  • Drive sales through strategic outreach, consistently exceeding performance targets and enhancing customer engagement in insurance product offerings
  • Analyze customer requirements to match optimal insurance coverage, ensuring high satisfaction rates and contributing to improved conversion metrics
  • Maintain precise documentation in computer systems, guaranteeing data integrity and strict adherence to enrollment guidelines for seamless service delivery
  • Convert prospects into clients by expertly assessing needs and recommending tailored insurance products, driving substantial increases in conversion rates
  • Analyze customer requirements meticulously, matching them with optimal insurance coverage options to ensure high satisfaction and retention rates
  • Consistently exceed established performance goals through strategic follow-up calls and product reviews, significantly boosting sales and customer engagement
  • Maintain precise documentation in computer systems, ensuring data integrity and strict adherence to enrollment guidelines for seamless customer service
  • Contribute to team success by surpassing targets in key metrics, fostering a positive work environment and elevating overall department performance
  • Assess customer needs, match optimal insurance products, and streamline enrollment processes, ensuring compliance and enhancing satisfaction rates.

Air Ramp Supervisor

UPS
Roanoke, VA
07.2018 - Current
  • Oversee ramp services operations, ensuring efficient cargo transfers, deicing, and aircraft cleaning
  • Train and manage agents, maintaining compliance with monthly and yearly safety regulations
  • Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures
  • Implements necessary changes in operations as directed
  • Coordinate with air carrier personnel and TSA, ensuring smooth operations and regulatory adherence
  • Operate and maintain various equipment, ensuring functionality and safety
  • Prepare and submit detailed reports, updating flight information systems as required
  • Provide guidance and mentorship to team members, promoting continuous improvement
  • Ensure adherence to safety protocols and timelines
  • Streamline office tasks through efficient use of Microsoft Office suite
  • Develop new approaches to coordinate multiple teams effectively
  • Lead ramp operations, ensuring seamless baggage transfers and aircraft servicing
  • Implement rigorous safety protocols, driving compliance and operational excellence
  • Spearhead process improvements in air carrier coordination and TSA compliance
  • Develop novel approaches to enhance multi-team efficiency and communication
  • Optimize equipment maintenance schedules, significantly reducing downtime
  • Streamline reporting processes, enhancing data accuracy and decision-making capabilities
  • Foster a culture of continuous improvement through mentorship and team development
  • Facilitate cross-functional collaboration to resolve complex operational challenges.

Mortgage Loan Officer

Movement Mortgage
Roanoke, VA
04.2017 - 12.2018
  • Conducted mortgage financing discussions with REALTORS, banking, and home builder clients
  • Sourced new business through extensive networking
  • Analyzed financial and credit data to determine borrowers' financing objectives
  • Developed positive relationships with customers and referring partners
  • Analyzed financial data and credit profiles to determine optimal mortgage solutions, enhancing client satisfaction and loan approval rates
  • Fostered strategic partnerships with REALTORS, bankers, and builders, expanding referral networks and driving business growth
  • Executed targeted networking strategies to source new business, consistently meeting and exceeding loan origination targets
  • Guided borrowers through complex financing processes, ensuring clear understanding of product options and pricing guidelines
  • Pioneered innovative client engagement strategies, enhancing trust and cultivating long-term relationships with customers and partners
  • Evaluated financial profiles and credit data to craft tailored mortgage solutions, enhancing client satisfaction and approval rates.

Senior Analyst - Workforce Performance - Corporate Trainer

Verizon
04.2006 - 08.2016
  • Delivered advanced training in sales, customer service, and technical support, enhancing team skills
  • Collaborated with curriculum development teams to refine national training projects, ensuring alignment
  • Assessed training effectiveness through evaluations and feedback, optimizing future sessions
  • Led Train the Trainer sessions, guiding national trainers and ensuring consistency in delivery
  • Managed international training initiatives, supporting new vendor centers and ensuring smooth startups
  • Evaluated training effectiveness through calibrations, observations, and surveys, providing actionable insights to leadership for continuous improvement
  • Led international training initiatives, facilitating successful startup of new vendor centers and driving global operational consistency
  • Contributed to Lean Six Sigma projects, applying expertise in sales processes and customer service to optimize operational efficiency and enhance client satisfaction
  • Contributed to Lean Six Sigma projects, optimizing sales processes and customer service, resulting in measurable improvements in operational efficiency
  • Partnered with curriculum development teams to refine national training projects, ensuring alignment with company objectives and industry standards
  • Developed and implemented advanced training programs in sales, customer service, and technical support, significantly enhancing team performance.

Union Representative

Communication workers of America
05.2007 - 08.2012
  • Led internal organization and collective bargaining, achieving measurable improvements in member engagement
  • Visited worksites to ensure compliance with CWA Constitution and Local Bylaws, enhancing operational efficiency
  • Facilitated communication between members and the International, significantly increasing information flow
  • Executed local programs and chaired meetings, setting goals and preparing budgets to support local initiatives
  • Directed local business operations, fostering a collaborative environment and achieving key organizational objectives.

Senior Account Executive/Assistant Branch Manager

Beneficial Finance
01.2003 - 01.2006
  • Maximized CRM utilization to surpass sales targets, while managing branch operations and delivering financial services with strict regulatory compliance
  • Conducted meticulous daily and monthly audits, ensuring operational excellence and maintaining high standards of financial service delivery
  • Fostered strong customer relationships, offering tailored financial solutions to diverse clientele while supporting team efforts in branch management
  • Implemented strategic improvements in customer service processes, enhancing operational efficiency and client satisfaction in financial product delivery
  • Analyzed market trends and customer data to identify growth opportunities, contributing to the branch's overall performance and revenue generation.

Account Executive

SEI Technology
01.2001 - 01.2003
  • Led branch operations and financial product delivery, ensuring regulatory compliance while surpassing sales targets through strategic CRM utilization
  • Drove business growth through strategic prospecting, needs assessment, and customer nurturing, resulting in increased software sales and enhanced client relationships
  • Developed and implemented comprehensive training programs for help desk associates, enhancing technical proficiency and improving customer support quality
  • Conducted in-depth software and hardware troubleshooting, swiftly diagnosing errors and providing effective solutions to minimize system downtime
  • Served as a key technical reference, fostering knowledge sharing among customers and employees while ensuring optimal utilization of SEI software features
  • Spearheaded strategic prospecting initiatives, driving business growth and fostering long-term client relationships, resulting in substantial software sales increase.

Education

Economics -

Minnesota State University Moorhead
Moorhead, MN
06.2001

Skills

  • Customer Satisfaction
  • Report Writing
  • Conflict Resolution
  • Process Improvement
  • Critical Thinking
  • Training Development
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Change Management
  • Performance Metrics
  • Strategic Planning
  • Team training and development
  • Insurance sales strategy
  • New Agent Training
  • Sales strategy development
  • Client Service
  • Product knowledge mastery
  • Client Relationship Management
  • Regulatory compliance understanding
  • Professional Networking
  • Customer follow-up
  • Customer Service
  • CRM Software
  • Lead Development
  • Upselling
  • Policy Knowledge

Personal Information

Title: Application/Sys Sales Eng II-Airport operations~Airside

Timeline

Licensed Insurance Agent

Untied Health Group
06.2019 - Current

Air Ramp Supervisor

UPS
07.2018 - Current

Mortgage Loan Officer

Movement Mortgage
04.2017 - 12.2018

Union Representative

Communication workers of America
05.2007 - 08.2012

Senior Analyst - Workforce Performance - Corporate Trainer

Verizon
04.2006 - 08.2016

Senior Account Executive/Assistant Branch Manager

Beneficial Finance
01.2003 - 01.2006

Account Executive

SEI Technology
01.2001 - 01.2003

Economics -

Minnesota State University Moorhead

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