- Hiking
- Running
- Tennis
- Pickleball
Aaron Stone
New York,NY
Summary
Innovative Technical Software Support Engineer at Tulip Interfaces, skilled in MongoDB and performance monitoring. Designed and built a drag-and-drop tool that enhanced internal operations, while leading cross-functional teams during critical incidents. Proven ability in data-driven decision making and stakeholder communication, driving significant improvements in support efficiency and product quality.
Overview
11
11
years of professional experience
Work History
Technical Support Engineer
Tulip Interfaces
11.2021 - Current
- Designed and built from scratch, drag-and-drop tool for MongoDB operations with novel drag-and-drop UI instead of CLI, gained widespread adoption internally
- Built custom Mongo scripts, Loki queries for technical investigations
- Led Engineering meetings for critical bugs and quality alignment
- Performed deep end-to-end investigations into production level cloud SaaS platform from B2B customer to backend architecture
- Managed wide scoped bug fixes and releases with Engineering and QA at scale to fix platform bugs affecting production
- Led research and documentation for AI Support tooling to automate and scale a technical support and product support team
- Worked with Product / Customer Success / Customer Support / SQA during high pressure incidents and cross functional work. Performed deep technical investigation and used product and customer knowledge to make product and technical decisions.
- Generated reports to track performance and analyze trends.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Documented faults and bugs for referral to development staff for use in updates.
Grocery Clerk
Star Market
01.2014 - 01.2018
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
Bachelor of Arts - Computer Science, With Honors
Brandeis University
Boston05-2021
High School Diploma -
Newton North High School
Newton MA05-2017
Skills
- Figma
- Sprint planning
- MongoDB
- Grafana / Loki
- Sigma
- PostgreSQL
- Data-driven decision making
- Release management
- Recruiting and hiring
- Stakeholder communication
- Performance monitoring
Interests
Timeline
Technical Support Engineer
Tulip Interfaces
11.2021 - Current
Grocery Clerk
Star Market
01.2014 - 01.2018
Bachelor of Arts - Computer Science, With Honors
Brandeis University
High School Diploma -
Newton North High School
Similar Profiles
Mark EngemannMark Engemann
Enterprise Account Executive at Tulip InterfacesEnterprise Account Executive at Tulip Interfaces
Gautham YuvarajGautham Yuvaraj
Digital Advisor at Tulip InterfacesDigital Advisor at Tulip Interfaces
Wendell ButlerWendell Butler
Sales Account Manager at Innovative Interfaces IncSales Account Manager at Innovative Interfaces Inc