Aaron Sufnar
Honolulu,HI
Summary
Highly skilled Cybersecurity Specialist experienced in securing network systems and protecting sensitive information. Proficient in implementing cybersecurity measures, conducting risk assessments, and developing disaster recovery plans. Demonstrated capability in enhancing cybersecurity infrastructure and mitigating risks effectively. Goal-oriented IT professional excelling in comprehensive, secure network designs and systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cybersecurity Specialist
US Army
Honolulu, HI
07.2022 - Current
- Identified and analyzed security threats to the network infrastructure.
- Developed and implemented security policies, procedures and best practices.
- Performed regular vulnerability scans.
- Developed and implemented an information management system to ensure the accuracy, integrity and security of data.
- Managed the day-to-day operations of the organization's information systems.
- Created and maintained databases for storing organizational records and documents.
- Provided technical support to users on how to use the information systems efficiently.
- Ensured compliance with applicable laws, regulations and standards regarding data privacy and protection.
- Conducted regular audits of data stored in the organization's information systems.
- Designed reports to provide insight into the usage of organizational resources such as disk space, memory utilization.
- Performed system upgrades, patches and maintenance activities on a regular basis.
- Monitored user access rights within the organization's IT infrastructure to ensure secure access control mechanisms are in place at all times.
- Coordinated with external vendors for procurement of hardware and software required for running information systems effectively.
- Resolved issues related to software installation, configuration and troubleshooting on multiple platforms including Windows, Linux and Mac OS X.
- Collaborated with other departments such as HR, Finance and Accounting to ensure that their respective IT requirements are met.
- Trained new users on how to use various software applications while ensuring adherence with established security protocols.
- Maintained up-to-date documentation related to Information Systems architecture, processes and procedures.
- Created graphs and charts detailing data analysis results.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Section Leader
US Army Fort Gordon
Augusta, GA
04.2019 - 06.2022
- Assisted in the coordination of production activities to ensure timely completion of tasks.
- Developed strategies for improving efficiency, productivity, and cost-effectiveness in the section.
- Established daily goals and objectives for the section staff members.
- Identified areas of improvement in workflow processes and implemented solutions accordingly.
- Maintained accurate records of all activities performed by the section staff members.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Ensured compliance with established standards, policies, and procedures.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Provided end-user training when needed.
- Responded promptly to customer inquiries via phone or email.
- Supported remote desktop connections for users requiring assistance offsite.
- Installed operating system updates as required by company policy.
- Managed user accounts including passwords resets, account creation and deletion.
- Repaired damaged cables or replaced defective components as necessary.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Devised incisive workarounds and resolutions for IT-related problems.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
- Configured routers, switches and other networking equipment.
- Assisted in the design of local area networks, wide area networks and wireless networks.
- Performed troubleshooting to diagnose and resolve network issues.
- Maintained knowledge base documents about common IT problems and their solutions.
- Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT08-2025
Skills
- Work Planning
- Coaching
- People Management
- Patch management
- Vulnerability Assessment
- Access Control
- Security analysis
- Compliance Monitoring
- Records Management
- Information Security
- Data storage
- Cybersecurity
- Hardware Configuration
- Ticket management
- Incident resolution
- Software Updates
- Asset Management
- Password Resets
- End-User Training
- Program installations
- Hardware troubleshooting
- Microsoft Office Suite
- Incident Management
- Reporting skills
- Documentation skills
- Adobe Acrobat
- Mentoring
- Problem-Solving
- Attention to Detail
- Account Management
- Leadership
- SOP Adherence
Certification
- Security+ CE - Expires January 2027
- A+ CE - Expires January 2027
- ITIL foundations
Timeline
Cybersecurity Specialist
US Army
07.2022 - Current
Section Leader
US Army Fort Gordon
04.2019 - 06.2022
Bachelor of Science - Information Technology
Western Governors University