Aaron Szenyes

Developed, researched and deployed physical product brands into the US market, both on and off Amazon. Consulted new companies/users interested in Amazon FBA and ecommerce as well as built out store front/back end.

• Conducted comprehensive audits of clients' Amazon seller accounts, analyzing key metrics such as sales performance, inventory management, advertising effectiveness, and customer feedback.
• Provided ongoing support and coaching to clients, offering guidance on inventory forecasting, pricing strategies, competitor analysis, and customer service best practices.
• Optimized product listings for search engines to increase visibility and drive traffic to listings.
• Aligned closely with business owners and employees to gather information and gain operational insight.

Led the product development and management of the GoDaddy Careers website, serving as the primary liaison between stakeholders, development teams, and end-users.

• Oversaw entire career site renovation/deployment from vision and creation to rollout and delivery, including managing collaborating teams within design and engineering departments to translate business requirements into user stories, wireframes, and technical specifications, ensuring delivery of high-quality features and functionality.
• Worked closely with all career departments, HR, and product department teams to ensure seamless application process while maintaining EVP and positioning strategy.
• Successfully launched new careers platform, including redesigned careers portal, enhanced job search functionality, and improved candidate application process, resulting in increased user engagement and decrease in bounce rate.

Developed and led strategies to meet company goals, collaborating cross-functionally with multiple
departments, including Product Teams, Customer Insights, Human Resources, Learning and Development,
Workforce Management, and Taskforce Teams. Leveraged contextual data on customer insights as well as
staffing and volume projections to prioritize training needs.

• Spearheaded initiatives to enhance operational efficiency, optimize processes, and improve overall performance at a high-volume call center.
• Collaborated with departmental leaders and stakeholders to define project scope, objectives, and success criteria, ensuring alignment with organizational priorities and customer expectations.
• Implemented and managed UserVoice platform for CRM and Customer related issue reporting to reduce call and handle time for agents.
• Oversaw call/voice monitoring platform (NICE) campaigns implemented by Customer Insights Teams/ Refund Task Force to save more than $14 million by overhauling GoDaddy’s refund policies and procedures.
• Oversight into various customer experience technology including NICE call recording, Medallia Surveys,
  Internal NPS scoring, Tableau, Power BI, Cisco IVR trees

Managed Billing & Retention Sales Team in an inbound/outbound environment to contact existing/new customer base and help customers grow their online businesses with GoDaddy’s product suite.

• Managed high-performing team responsible for billing operations and customer retention strategies at GoDaddy.
• Analyzed customer data and feedback to identify trends, opportunities, and areas for improvement in billing systems and retention efforts, leading to enhanced customer satisfaction and loyalty.
• Collaborated with cross-functional teams, including product development, marketing, and customer service, to align billing and retention strategies with company goals and objectives.
• Provided coaching, training, and performance feedback to team members, fostering a culture of continuous learning, growth, and accountability.
• Worked with Customer Insights Team to identify customer issues within CRM/accounts and reduce call time while increasing customer revenues.

Support new and existing customers via inbound/outbound telephone calls, providing the the best technical knowledge, product expertise and customer experience.

• Help guide and grow customers with technical elements of GoDaddy product suite and systems, providing tools and insights to aid customer success.
• Establish rapport using discovery questioning, influencing and relationship building skills to discover customer’s needs and advise customers by providing strategic guidance on how to develop a successful journey into specific products, platforms, and services.
• Led all of Customer Care in call handle time, resolution, technical support scores and revenue which lead to recruitment by the Billing & Retention team as well as future Customer Insights partnering.

• Led multiple-location team of sales associates in a fast-paced wireless cellular phone store, achieving and exceeding monthly sales targets consistently.
• Implemented effective strategies and provided ongoing training for product knowledge, customer service techniques, and upselling tactics.
• Streamlined store operations, including inventory management, scheduling, and customer complaint resolution, resulting in improved efficiency and sales.