Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Business Solutions Coordinator
W.E. Upjohn Institute
06.2024 - Current
Represent Michigan Works! Southwest by introducing and educating employers, job seekers, and community partners on available workforce development services and resources through in person communication and via virtual platforms.
Market and coordinate training opportunities.
Provide talent recruitment and retention services to employers.
Provide employers with current labor market information.
Promote the Michigan Works! system through participation in career fairs, as well as business and community events.
Establish and maintains effective relationships with local and regional businesses.
Actively participate in continuous quality improvement processes.
Responsible for administering and managing state funding grants such as Going PRO Talent Fund and others.
Track outreach using Salesforce CRM platform.
Perform other duties as assigned.
Administrative Assistant
W.E. Upjohn Institute
12.2022 - Current
Develop and update Excel spreadsheets while using the ETO database to track, analyze, and keep an accurate record of services provided to participants.
Support meetings by organizing spaces, documenting discussions, and distributing meeting notes.
Provide clerical support to company employees by copying, faxing, and filing documents.
Respond to inquiries from callers seeking information about the Neighborhood HUBs Program.
Assist in the Pre-enrollment screening process during the Neighborhood Employment HUBs weekly orientation.
Complete all monthly employment incentives, stipend requests, and support service requests as needed for all participants.
Maintain and organize documentation for all requests in Sharepoint as well as the participant's file.
Use and update the ETO database weekly to reflect the most current and accurate participant information.
Administrative Assistant
Hettinger & Hettinger PC
10.2022 - 01.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Inventory Manager
The Salon Professional Academy
07.2019 - 10.2022
Recorded information, shortages and discrepancies to keep records current and accurate.
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Actively research different products and vendors in order to cut costs and provide the best possible products for our students and clients.
Serve as the primary point of contact between the school and current vendors.
Financial Aid Administrator
The Salon Professional Academy
07.2019 - 10.2022
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Develop unofficial aid packages prior to enrollment and officially awards aid to prospective students.
Maintain knowledge of current Department of Education regulations to ensure proper handling of funds.
Guide future/current students through the MPN in the awarding process to ensure knowledge and understanding of their rights and responsibilities as Federal Student Loan Borrowers.
Accurately place documents for student files in order based on SPEC and the Department of Education regulations.
Request disbursements for Financial Aid recipients.
Cross check disbursements with student ledgers for accuracy and verification of received funds.
Compile daily tuition deposits, applying to the student’s account in order to show accuracy of balance and funds received.
Track and print weekly hours/credits completed by each student for verification students are meeting the Academy’s SAP Policy.
Conduct Exit Interviews for Grad students.
Conduct Exit Loan Counseling for Title IV Aid recipients only.
Complete R2T4 worksheet for Title IV Aid students who withdraw (if applicable).
Attend Annual Financial Aid Training.
Server
Steak N Shake Restaurant
11.2012 - 04.2020
7+ years of quality service, food preparation, and maintaining a clean and organized work environment
In depth training for appropriate food handling techniques
Trained multiple servers in excellent customer service and conflict resolution
Cultivated warm relationships with regular customers
Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor of Science - Psychology, Sociology
Western Michigan University
Kalamazoo, MI
04.2019
Skills
Quick learner
Adaptability
Database Management
Attention to detail
Organization
Active Listening and Learning
Time Management
Problem Resolution
Microsoft Excel
Relationship Building
Analytical and Critical Thinking
Data Security
Additional Information
Service Champion Award Certificate – Received March 2017 (Steak N' Shake)
Volunteer Work- Participated in AABP program at Western Michigan University (Spring '19)
Michigan Works! Southwest Shining Star Award (April 2024)
Timeline
Business Solutions Coordinator
W.E. Upjohn Institute
06.2024 - Current
Administrative Assistant
W.E. Upjohn Institute
12.2022 - Current
Administrative Assistant
Hettinger & Hettinger PC
10.2022 - 01.2023
Inventory Manager
The Salon Professional Academy
07.2019 - 10.2022
Financial Aid Administrator
The Salon Professional Academy
07.2019 - 10.2022
Server
Steak N Shake Restaurant
11.2012 - 04.2020
Bachelor of Science - Psychology, Sociology
Western Michigan University
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