Aaron Teal
Mobile Solutions Specialist
Gadsden,AL
Summary
Detail-oriented and organized professional adept at working efficiently under pressure to meet deadlines. Enthusiastic team player committed to contributing to company success. Experienced Technical Support Representative skilled in creative problem-solving and dedicated to ensuring customer satisfaction. Proven multitasker with a focus on maintaining professional relationships to drive business results.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative Specialist
T-Mobile
09.2019 - Current
- Successfully concluded a comprehensive four-month mentorship program that provided in-depth insights into the intricacies of the IT department's roles and responsibilities.
- Implemented proactive strategies to ensure ongoing customer satisfaction, effectively addressing needs and resolving concerns.
- Managed customer account information updates to maintain accurate records and enhance service efficiency.
- Delivered primary customer support for both internal and external customers, clarifying issues and identifying root causes to resolve complaints promptly.
- Fulfillment of keyholder responsibilities, including opening and closing procedures, inventory management, and maintaining store cleanliness and organization.
- Consistently acknowledged over consecutive months for surpassing sales targets through the implementation of strategic methodologies, achieving a performance metric of 115%.
Customer Experience Agent
AT&T
04.2018 - 09.2019
- Expertly resolved customer issues encompassing online purchases, late deliveries, and billing discrepancies, fostering positive customer relationships.
- Collaborated with internal teams to address customer concerns, enhancing overall customer experiences.
- Provided comprehensive training to new customer service agents on policies and procedures, ensuring consistent support for favorable customer interactions.
Manager of Operations
Dabber's Gaming Cafe
01.2017 - 04.2018
- Oversaw all aspects of operations to ensure efficiency, productivity, and adherence to company standards and goals.
Retail Store Manager
Sprint
05.2016 - 10.2016
- Successfully managed day-to-day operations of a busy cellular communications store, consistently achieving and exceeding sales targets.
Education
High School Diploma -
Southside High School
Southside, AL 08.2009 - 05.2012
Skills
Performance optimization strategies
Mobile Device Management
Customer Assistance
Time Management
Teamwork and Collaboration
Product Demonstrations
Interpersonal Communication
Accomplishments
Consistently recognized as a top-performing employee within the Southeast region for consecutive months.
Acknowledged for adept problem-solving abilities and strategic acumen by both management and peers.
Certification
Comptia A+
Timeline
Customer Service Representative Specialist
T-Mobile
09.2019 - Current
Customer Experience Agent
AT&T
04.2018 - 09.2019
Manager of Operations
Dabber's Gaming Cafe
01.2017 - 04.2018
Retail Store Manager
Sprint
05.2016 - 10.2016
High School Diploma -
Southside High School
08.2009 - 05.2012