Aaron Teixeira-Bernier
North Dartmouth,MA
Summary
Skilled Director of Operations who excels at building management teams and setting a high standard of excellence in the quality of operations and service. Applies strong analytical and critical thinking skills to make sound decisions and problem solve to drive long-term performance.
Overview
16
16
years of professional experience
Work History
Director of Operations
Culligan Water
West Warwick
04.2015 - Current
- Recruited, hired and trained 4 new managers. Developed and promoted 2 RM's to MP's and 2 team members to RM's.
- Developed and shared best practices across the company, including interviewing and hiring, customer recovery, time management and development activities.
- Continually monitored and performed audits for six locations.
- Determined appropriate action to ensure all company standards, quality and service standards were consistently met.
- Served as a link between management and employees by handling questions, interpreting and helping resolve work-related problems.
- Ensured all managers and team held accountable to company policy and standards.
- Analyzed financial P&L information to determine strategies and recommendations to met and exceed financial objectives.
- Effectively direct the business activities to successfully complete the projects and service commitments and reach the annual sales and profits goals.
- Created training regiment and trained employees hands on.
- Created a career path system that includes peer to peer mentoring.
- Implemented check-ins every 60 days to ensure the employees were focused on the goals set at the beginning of the year. If they achieved the goals set, there will be new goals set and monitored over the following 60 days.
- Created a new company culture. This includes making sure the company culture is defined in a clear and concise way.
- Making sure the culture/core values are understood and followed by all employees.
Operations Manager
Hoxie Landscape Services
Sandwich
06.2010 - 01.2015
- Managed landscape maintenance and installs from beginning to end. Led crews of 20+.
- Created yearly budget using previous year P&L.
- Scheduled jobs for all crews.
- Managed sales team of 4 sales people.
- Maintained company on goings without exceeding budget.
- Handled all customer issues with high level of customer service.
- Managed scheduling, hotel and travel plans and approved all expense reports.
- Read blueprints and created estimates and worked with team leaders on how to complete the job.
- Created and maintained monthly and yearly budget plans for all jobs. Ordered all equipment and tools necessary to complete jobs.
- Approved all time cards.
- Maintained good relationships with vendors.
- Dealt with any customer issues.
- Managed all ongoings of the office including restocking all office supplies.
Project Manager
ATCO Plumbing
Fall River
06.2007 - 06.2010
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Developed and maintained exceptional customer service standards.
- Validated new team member training for service procedures, safety and efficiency procedures and proper job knowledge.
- Made sure jobs were completed on time and under budget.
- Worked as a liaison between the sales person and customer.
Education
Bachelor of Science - Business Administration
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2010
Skills
- Strategic planning
- Procedure development
- Business operations including financial, administrative, Employee Relations, guest service, and operational standards
- Strong leadership skills
- Identify and develop talent
- Systems implementation and improvement strategies
- Communicates with impact
- Multi-unit operations management
- Team retention, hiring, training and development
- Organized and disciplined
- MS Office and Outlook proficiency
Accomplishments
Efficiently operated seven locations with a combined staff of 95 team members, 7 Operations Manager and 3 Sales Managers. Joined the Culligan Water in 2015 as a Operations Manager. Excelled as Operations Manager, was promoted to Sales Manager in 2016 and Director of Operations later that year
Timeline
Director of Operations
Culligan Water
04.2015 - Current
Operations Manager
Hoxie Landscape Services
06.2010 - 01.2015
Project Manager
ATCO Plumbing
06.2007 - 06.2010
Bachelor of Science - Business Administration
University of Massachusetts - Dartmouth