Aaron Testerman
Lakeland,FL
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Manager
Little Casears
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Military Police
US ARMY
09.2017 - 05.2023
- U.s Army reserves
- After graduating from OSUT (One station unit training) Basic training in February of 2018, some responsibilities that are to be uphold are to maintain the army standard
- Going out to my unit in St Petersburg once a month for a weekend and 2 weeks in the summer
- My rank was PFC, I was trained to preform security protocols and to be used to provide security for our base of operations.
- Maintained 100% accountability of assigned equipment worth more than $4,000.
Cook
Panda Express
06.2021 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Property Adjuster
USAA
05.2019 - 05.2021
- During the time as a Property Adjuster 2, I learned how to handle more complex claims, those include claims that involve the House, Additional Structures and Personal Property
- In this position I strived to improve my understanding of the policy and endorsements to be able to review for coverage and being able to issue payments to help our customers more efficiently.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Used software to compile estimates for personal property and structure damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
Customer service representative
Penske
05.2018 - 02.2019
- Fueled and washed rental trucks along with leasing customers, clean the outside and inside of the rental trucks to a certain standard for them to be sent back out
- Always worked the night shift meaning closing the fuel pumps and the gates at the end of the shift
- While at Penske trying to be more versatile and started assisting the mechanics in the shop with fixing the trucks, changing tires, preform oil changes and take the decals off our leasing trucks.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
LAKELAND SENIOR HIGH SCHOOL
Lakeland, FL05.2017
Skills
- Complex Problem-Solving
- Set Organizational Policies
- Schedule Preparation
- Financial Management
- Claim Validity Determination
- Claims Investigations
- Damage Itemization
- Liability Determinations
- Claims Assessments
- Customer Experience
- Interpreting Coverage
Timeline
Manager
Little Casears
04.2022 - Current
Cook
Panda Express
06.2021 - 04.2022
Property Adjuster
USAA
05.2019 - 05.2021
Customer service representative
Penske
05.2018 - 02.2019
Military Police
US ARMY
09.2017 - 05.2023
High School Diploma -
LAKELAND SENIOR HIGH SCHOOL
Similar Profiles
Trigo RenteriaTrigo Renteria
Crew Member at Little CasearsCrew Member at Little Casears
Aaliyah ThreadgillAaliyah Threadgill
Cashier at Little CasearsCashier at Little Casears
Kai FeacherKai Feacher
Ride Operator at LEGOLAND FloridaRide Operator at LEGOLAND Florida
Daniel GonzalezDaniel Gonzalez
Security Officer at Lakeland Regional HealthSecurity Officer at Lakeland Regional Health
Casey SimigranCasey Simigran
Senior Sales Development Representative at Radicle HealthSenior Sales Development Representative at Radicle Health