Summary
Overview
Work History
Education
Skills
Service Excellence Award
Timeline
Generic

Aaron Thames

Tavares,United States of America

Summary

Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Bringing 11 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Overview

20
20
years of professional experience

Work History

Wire Technician

AT&T
02.2014 - Current
  • Received the AT&T service excellence award for prioritizing customer satisfaction, tailoring interactions to meet customer needs, takes ownership and always ready to assist.
  • Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
  • Provided exceptional customer service by patiently explaining technical concepts and addressing customer concerns in a timely manner.
  • Demonstrated versatility in skill set by successfully completing various types of wire installation projects, on residential customers homes.
  • Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
  • Installed wiring, cabling and networking hardware on customer premises.

Security Officer

The Budd Group
08.2010 - 01.2014
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Security Officer

Valor Security Sevices
06.2009 - 07.2010


  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Soldier

US Army
02.2005 - 06.2008
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Operated and maintained armored vehicles.
  • Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
  • Provided professional reconnaissance and security support during varied operations.
  • Led patrols to maintain security, ensuring safety of designated areas.
  • Worked weekends and long hours in deployed locations to complete missions.
  • Upheld Army dress and appearance regulations for professional appearance.

Education

Law Enforcement Basic Recruit Training - Criminal Justice

College of Central Florida
Ocala, FL
08-2013

High School or equivalent - undefined

Palatka Community Collage
Palatka, Florida
09.2004

Skills

  • Power tool operation

  • Hand tool proficiency

  • Network configuration

  • Telecommunications

  • Fiber optic handling

  • Customer service

  • Problem-solving

  • Time management

  • Attention to detail

  • Problem-solving abilities

  • Critical thinking

  • Troubleshooting skills

Service Excellence Award

Employees who prioritize customer satisfaction and strive to create positive, memorable interactions. Recipients are known for tailoring their interactions to meet individual customer needs and preferences. Make it easy for customers to get what they need and inspire confidence in AT&Ts ability to deliver. The award also recognizes employees who take ownerships and are always ready to assist.

Timeline

Wire Technician

AT&T
02.2014 - Current

Security Officer

The Budd Group
08.2010 - 01.2014

Security Officer

Valor Security Sevices
06.2009 - 07.2010

Soldier

US Army
02.2005 - 06.2008

High School or equivalent - undefined

Palatka Community Collage

Law Enforcement Basic Recruit Training - Criminal Justice

College of Central Florida

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Aaron Thames