Aaron Thomas
Hempstead,NY
Summary
Motivated IT Specialist with a drive for serving as a dedicated support specialist and energetic team member, with valuable experience in monitoring project performance to ensure company success. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. An extremely focused and detail-oriented technician who is capable of accurately analyzing, diagnosing, and repairing a variety of issues using advanced equipment and comprehensive checklists. A strong communicator, able to address all client questions and concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Systems Analyst- Computer Specialist
NYC Health and Hospitals
Brooklyn , NY
2022.07 - Current
- Provide support of computer hardware, operating systems, networks, and applications
- Install and configure computer desktops, laptops, printer, mobile devices and software.
- Participation in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use
- Hardware and Software troubleshooting
- Experience controlling IT inventory, assets and deployed software
- Demonstrates experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems, determining the source of problems and detailing their level, priority and nature
MS Service Desk Analyst
Altera Digital Health
Melville , NY
2024.01 - Current
- Acts as the initial point of contact for user support calls to the IT Service Desk to ensure all calls are logged correctly and promptly allocated appropriately within the IT team.
- Provides first-line technical support when handling calls to provide time-of-call resolution to less complex calls whenever possible
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, and management and supports a proactive approach to meeting changing system demands
- Assist in the maintenance of the Service Desk Knowledge Base.
- Works directly with clients on issues requiring overall product knowledge and overall understanding of the healthcare business
- Works independently with clients, beginning to focus on critical-level cases
- Develops knowledge content
IT&S Technician
Northwell Health Long Island Jewish Medical Center
New Hyde Park , NY
2015.02 - 2022.07
- Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users
- Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment
- Provides remote and hands-on technical support and training to end users
- Assists with testing of clinical applications with users and appropriate applications teams
- Investigates problems between applications and other interfaced systems and instruments
Patient Access Representative
Catholic Health System – Mercy Hospital
Rockville Centre , NY
2019.06 - 2022.11
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicate potential changes in insurance information changes to Nurses as per needs
- Ensure accurate completion of all insurance verification forms
- Utilized outside referrals and discharge planner to collect useful financial demographic data for company
- Informed discharge planner on information of insurance coverage and financial concerns of patients to streamline discharge procedures.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
Master of Science - Information Technology - Cybersecurity
Capella University
Minneapolis, MN12.2026
Bachelor of Science - Biology
Molloy University
Rockville Centre, NY05.2023
Skills
- Information Technology
- Microsoft Office
- Windows/Mac/Linux OS
- Electronic Medical Records Systems
- Data Analysis
- HRIS (PeopleSoft & OnBase)
Certification
- Cybersecurity Entry-Level Certification, ISC2 - 2024
- IT Support Certificate, Google - 2022
- Cybersecurity Professional Certificate, Google - 2023
- Security+, CompTIA - Pending
Timeline
MS Service Desk Analyst
Altera Digital Health
2024.01 - Current
Senior Systems Analyst- Computer Specialist
NYC Health and Hospitals
2022.07 - Current
Patient Access Representative
Catholic Health System – Mercy Hospital
2019.06 - 2022.11
IT&S Technician
Northwell Health Long Island Jewish Medical Center
2015.02 - 2022.07
Master of Science - Information Technology - Cybersecurity
Capella University
Bachelor of Science - Biology
Molloy University
- Cybersecurity Entry-Level Certification, ISC2 - 2024
- IT Support Certificate, Google - 2022
- Cybersecurity Professional Certificate, Google - 2023
- Security+, CompTIA - Pending
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