Aaron Thompson
Worcester,MA
Summary
Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
7
7
years of professional experience
Work History
Grocery Stocker
Price Chopper
07.2024 - Current
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Accounts Payable Clerk
Robert Half/ Nouria
10.2023 - 02.2024
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Administrative Assistant
Arbour Counseling
08.2022 - 05.2023
- Incoming/outgoing calls
- Billing
- Filing
- Creating charts
- Medical records requests
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Financial Counselor
UMASS Memorial/Complete Staffing
03.2022 - 08.2022
- Epic Navigation
- Outgoing calls for eligibility status
- Partials
- MassHealth pending Work queue
- Setting up appointments/ incoming calls
- Upcoming appointments work queue
- Discharged work queue
- Verifications work queue
Financial Counselor
Conifer Health Solutions
03.2020 - 01.2022
- Copay/Deductible collection
- Death certificate attestation preparation
- Patient registration
Child Support Processing Clerk
Worcester Probate and Family Court
01.2019 - 10.2019
- Initiated Paternities and Divorces
- Handled Cash, Credit Card, and Check transactions
- Distributed incoming and outgoing mail in the file room
- Covered the front counter assisting people with filing for Divorce, Child Support, Paternities etc
- Covered the Department of Revenue table
- File search
- Interviewed High school Interns
Customer Service Representative
Fallon Health
07.2018 - 01.2019
- Handle high volume calls with ease and professionalism providing excellent customer service
- Deescalate angry and upset callers by listening to their complaints and assisting to resolve
- Responsible for assisting with payment related to Medicaid ACO and Medicare Senior accounts
- Ensured documentation on accounts were detailed and accurate
- Conduct reporting and account analysis as required
Education
High School Diploma -
Penn Foster
Skills
- Customer Service
- Data Entry
- Problem solving
- Office Experience
- Clerical Experience
- Microsoft Suite
- Time management
- Heavy lifting
- Pallet jack operation
Timeline
Grocery Stocker
Price Chopper
07.2024 - Current
Accounts Payable Clerk
Robert Half/ Nouria
10.2023 - 02.2024
Administrative Assistant
Arbour Counseling
08.2022 - 05.2023
Financial Counselor
UMASS Memorial/Complete Staffing
03.2022 - 08.2022
Financial Counselor
Conifer Health Solutions
03.2020 - 01.2022
Child Support Processing Clerk
Worcester Probate and Family Court
01.2019 - 10.2019
Customer Service Representative
Fallon Health
07.2018 - 01.2019
High School Diploma -
Penn Foster
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