Aaron Toaza
Bridgeport,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Cashier
Fruta Deli & Cafe
01.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Landscape Gardener
Cordero Land Services
03.2020 - 01.2021
- Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
- Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
- Maintained a safe working environment by adhering to industry safety standards and conducting regular equipment inspections.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Cut trees and shrubs to shape and maintain landscape.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Inspected gardens for pests, weeds and diseases.
- Provided advice and recommendations to clients on plant selection, garden design and maintenance for enhanced client support.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
Server
Brick Walk Tavern
02.2019 - 02.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Bullard Havens Technical High School
Bridgeport, CT06.2018
Skills
- Payment Processing
- Payment Collection
- Drawer balancing
- Spanish speaking
- Computer Proficiency
- Microsoft Office
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Fruta Deli & Cafe
01.2021 - Current
Landscape Gardener
Cordero Land Services
03.2020 - 01.2021
Server
Brick Walk Tavern
02.2019 - 02.2020
High School Diploma -
Bullard Havens Technical High School