Aaron Toaza
Bridgeport,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
6
6
years of professional experience
Work History
Cashier/Cook Supervisor
Fruta Deli & Cafe
01.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Worked effectively in fast-paced environments.
Delivery Driver
Fruta1000
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Landscape Gardener
Cordero Land Services
03.2020 - 01.2021
- Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
- Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
- Maintained a safe working environment by adhering to industry safety standards and conducting regular equipment inspections.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Cut trees and shrubs to shape and maintain landscape.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Inspected gardens for pests, weeds and diseases.
- Provided advice and recommendations to clients on plant selection, garden design and maintenance for enhanced client support.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
Server
Brick Walk Tavern
02.2019 - 02.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Bullard Havens Technical High School
06.2018
Skills
- Spanish speaking
- Problem-Solving
- Computer Proficiency
- Microsoft Office
- Written and verbal communication
- Teamwork and Collaboration
- Goal-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Cook Supervisor
Fruta Deli & Cafe
01.2021 - Current
Delivery Driver
Fruta1000
01.2021 - Current
Landscape Gardener
Cordero Land Services
03.2020 - 01.2021
Server
Brick Walk Tavern
02.2019 - 02.2020
High School Diploma -
Bullard Havens Technical High School