Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Aaron Tovar

San Antonio

Summary

Seasoned Sales Chat Agent with background in providing high-quality customer service through online platforms. Skilled at understanding client needs, promoting products effectively, and closing sales. Strengths include superior multitasking abilities and problem-solving skills, coupled with a knack for building rapport with customers. Previous roles demonstrate significant contribution to boosting team sales performance and enhancing overall customer satisfaction.

Overview

8
8
years of professional experience

Work History

Sales Chat Agent

One Touch Direct
San Antonio
07.2024 - Current
  • Analyzed customer data to identify trends in purchasing behavior.
  • Documented all customer interactions within the company's database system.
  • Greeted and assisted customers to foster positive experiences.
  • Recommended process improvements based on analysis of customer feedback data.
  • Participated in team meetings to discuss challenges related to sales chat operations.
  • Developed strategies to increase customer engagement through live chat support.
  • Educated customers on how to use new products and services offered by the company.

Store Manager

Lay Enterprise
San Antonio
04.2024 - 08.2024
  • Resolved customer complaints in a timely manner.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified needs of customers promptly and efficiently.

Hotel Manager

Sunset Inn
Flatonia
01.2023 - 04.2024
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Issued room keys and escort instructions to bellhops.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Enhanced guest services through the integration of new technology and systems.
  • Responded to and resolved guest issues or complaints.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Logistics Manager

Move Global LLC
Boerne
01.2020 - 01.2023
  • Established transportation cost standards and economical shipping practices.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Sales Rep

Premium Retail Services
Boerne
01.2017 - 01.2020
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Performed market research to identify potential sales opportunities.
  • Negotiated deals and handled complaints or objections.

Education

Certificate of Completion - Certified Billing and Coding Specialist

Alamo College District
San Antonio, Texas
08.2022

Diploma -

Seguin High School
Seguin, Texas
05.2005

Skills

  • Selling Products
  • Meeting customer Needs
  • Preparing Reports
  • Resolve Customer Issues
  • Collected Payments
  • Executed Various
  • Administrative Tasks
  • Property Manager
  • Manage Leases
  • Maximizing Occupancy Rates
  • Recruiting
  • Training
  • Promoting and Marketing
  • Scheduling

Awards

  • Certified Billing and Coding Specialist (CMAA)
  • Certificate of Specialist (CBCS)

Timeline

Sales Chat Agent

One Touch Direct
07.2024 - Current

Store Manager

Lay Enterprise
04.2024 - 08.2024

Hotel Manager

Sunset Inn
01.2023 - 04.2024

Logistics Manager

Move Global LLC
01.2020 - 01.2023

Sales Rep

Premium Retail Services
01.2017 - 01.2020

Certificate of Completion - Certified Billing and Coding Specialist

Alamo College District

Diploma -

Seguin High School

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