Aaron Travitsky
Altamonte Springs,FL
Summary
I am a detail-oriented professional with hands-on experience in customer service and technical support. I have a proven track record of troubleshooting hardware issues, managing IT equipment, and delivering excellent customer service. I am skilled in help desk support, system documentation, and hardware installation, with a focus on providing clear technical communication to end-users. I bring a strong foundation in IT fundamentals supported by relevant certifications and practical experience in business environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Tech
Sissine's Business Solutions
07.2023 - 02.2025
- I managed help desk tickets, service calls, and on-site client visits to diagnose and resolve desktop and network-related issues
- I troubleshooted hardware failures, software errors, and network connectivity problems, collaborating with internal and client IT teams when necessary
- I installed and configured new hardware components, including desktops, laptops, and peripherals, following manufacturer guidelines and best practices
- I provided cost estimates for clients based on service agreements
- I maintained inventory of IT equipment and handled administrative tasks such as documenting work in spreadsheets and managing email communication
Cook/Prep
The Coop
07.2021 - 07.2023
- I prepared ingredients from scratch. I measured, chopped, and assembled fresh ingredients, ensuring quality and consistency in each dish.
- I cooked and assembled orders efficiently. I managed grill, fryer, and stovetop cooking while following recipes and presentation standards.
- I expedited orders for timely service. I coordinated with kitchen staff to ensure meals were prepared accurately and delivered to customers quickly.
- I maintained clean and organized workstations. I followed food safety protocols, sanitized surfaces, and ensured proper storage of ingredients.
- I handled cashier and customer service duties. I processed payments, managed transactions, and provided friendly customer service to enhance dining experiences.
Head Trainer / Prep
Shake Shack
03.2015 - 07.2021
- I trained and mentored new hires and provided hands-on onboarding, ensuring a smooth transition into company systems, policies, and daily operations.
- I led customer service and cash handling operations like overseeing register training, ensured transaction accuracy, and resolved escalated customer issues to improve satisfaction.
- I managed kitchen operations and food preparation by opening the kitchen daily, preparing ingredients from scratch and using recipe books to maintain quality and consistency.
- I handled inventory and supply management receiving and processed truck deliveries, maintaining accurate stock levels and ensuring timely replenishment.
- I conducted quality control inspections. I reviewed all incoming products to verify compliance with company standards before use in food preparation.
Education
Cyber Defense Professional Certificate -
University of Central Florida
Orlando, FL12-2025
High School Diploma -
Lyman High School
Longwood, FL02.2015
Skills
- IT Support & Troubleshooting
- Customer Service & Communication
- Computer Hardware
- Windows OS & Troubleshooting
- Help Desk Support
- Active Directory & User Management
- Operating Systems
- Ticketing Systems & Remote Support
Certification
- Ricoh 4500 Certification
- Canon Dx series Certification
- Hp Cyber security Certification
Timeline
Field Tech
Sissine's Business Solutions
07.2023 - 02.2025
Cook/Prep
The Coop
07.2021 - 07.2023
Head Trainer / Prep
Shake Shack
03.2015 - 07.2021
High School Diploma -
Lyman High School
Cyber Defense Professional Certificate -
University of Central Florida
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