Aaron Tucker
Patient Care Technician
Midlothian,VA
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Bon Secours Mercy Health
09.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Used principles of growth and development to provide age-specific treatment and care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Cared for Patients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Front End Associate
Bed Bath & Beyond
10.2020 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Medical Assistant/Front Desk Receptionist
Alsamir Family Dentistry
01.2021 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Manchester High School
Midlothian, VA06.2021
Skills
- Professional Bedside Manner
- Blood Glucose Monitoring
- Patient Positioning Understanding
- Mobility Assistance Aptitude
- Patient Service
- Feeding Assistance
- Acute and Rehabilitative Care
- Cultural Awareness
- Hospice and Palliative Care
- Patient Care and Monitoring
- Empathy and Compassionate Care
- Critical Thinking
- Data Collection
- Medical Triage
- Patient Transporting
- Electronic Recordkeeping
- Calm Under Stress
- Infection Control Standards
- Healthy Living Activities
- Phlebotomy Training
- Computer Literacy
- Intercultural Competence
- Reading Comprehension
- Restock Shelves
- Patient Admission
- Output Monitoring and Reporting
- Patient Safety
- Observation Documentation
- Human Anatomy
- Admissions Support
- Family Communication
- Nutrition and Diet
- Patient Feeding
- Oral Hygiene
- Unit Supply Maintenance
- Monitor Vitals
- IV Discontinuation
- Taking Vital Signs
- Crutch Fitting
- Monitoring Patient Conditions
- Vitals Documentation
- Mobility Devices
- Simple Dressings
- Health Insurance Verification
- Emotional and Social Support
- Corrective Action Planning
- Monitoring Fluids
- Patient Safety Management
- Medical Histories and Vital Statistics
- Observing Responses
- Equipment Disinfection
- Range of Motion Exercises
- Feeding Tube Management
- Assisting with Daily Living
- Patient Vital Taking
- Medical Supply Stocking
Timeline
Patient Care Technician
Bon Secours Mercy Health
09.2021 - Current
Medical Assistant/Front Desk Receptionist
Alsamir Family Dentistry
01.2021 - 06.2021
Front End Associate
Bed Bath & Beyond
10.2020 - 08.2021
High School Diploma -
Manchester High School