Aaron Tucker
Schertz
Summary
US Navy Veteran with 22 years of experience in clinical project management and strategic planning in healthcare. Four years of expertise in enterprise IT, specializing as a Salesforce Tester and Developer. Proficient in system configuration, user support, and workflow automation, with a strong background in RSA Archer. Committed to delivering scalable solutions in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Accenture Federal Services
San Antonio
03.2025 - Current
- Developed customized Salesforce applications to enhance user experience.
- Collaborated with cross-functional teams to gather requirements and define solutions.
- Conducted user training sessions to promote effective Salesforce usage.
- Created documentation for development processes and system functionalities.
- Supported troubleshooting efforts to resolve technical issues promptly.
- Designed user interfaces for Salesforce applications with Lightning Web Components and Aura components.
- Created customized reports and dashboards to track sales performance metrics.
Salesforce Analyst
Accenture Federal Services
San Antonio
06.2024 - 04.2025
- Analyzed Salesforce data to support user decision-making processes.
- Collaborated with teams to gather requirements for Salesforce enhancements.
- Assisted in troubleshooting Salesforce issues to ensure system reliability.
- Conducted user training sessions on Salesforce best practices and features.
- Documented system processes and user guides for reference and clarity.
- Supported project initiatives by participating in cross-functional team meetings.
- Acted as a liaison between technical teams and business stakeholders when needed.
- Assisted in developing test plans for new features prior to deployment.
- Maintained detailed documentation of all Salesforce processes and procedures.
- Provided training to users on how to use the Salesforce platform effectively.
RSA Archer Administrator
Accenture Federal Services
San Antonio
08.2022 - 06.2024
- Configured, maintained, and supported Archer GRC solutions to ensure optimal functionality.
- Executed access control management and customized applications and workflows for enhanced performance.
- Facilitated data imports and exports to streamline information flow across systems.
- Conducted user training sessions to improve system adoption and proficiency.
- Troubleshot system issues effectively, minimizing downtime and enhancing reliability.
- Implemented enhancements aligned with DHS governance goals to bolster risk, compliance, and audit modules.
- Supported compliance initiatives through rigorous application of governance standards.
- Collaborated with stakeholders to align system capabilities with organizational objectives.
Salesforce Analyst
Accenture Federal Services
San Antonio
11.2021 - 08.2022
- Collaborated with teams to gather requirements for Salesforce enhancements.
- Assisted in troubleshooting Salesforce issues to ensure system reliability.
- Conducted user training sessions on Salesforce best practices and features.
- Assisted in developing test plans for new features prior to deployment.
Master Training Specialist
US Navy
San Antonio
09.2018 - 10.2021
- Developed training materials for diverse learning styles and skill levels.
- Facilitated hands-on training sessions to enhance team skills and knowledge.
- Evaluated training effectiveness through participant feedback and assessments.
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- Implemented coaching strategies to support employee performance improvement.
- Assisted in onboarding new employees with comprehensive orientation programs.
- Analyzed employee performance data to identify areas of improvement in the training process.
- Monitored instructor evaluations from participants to assess quality of instruction.
- Researched emerging trends in adult education techniques and applied them appropriately.
Education
Bachelor of Science - Health Sciences
Purdue University Global
Iowa02-2021
Associate of Science - Health Sciences
Kaplan University
Davenport, IA05-2017
Skills
- Written communication
- Attention to detail
- Data entry
- Analytical thinking
- Collaboration
- Problem-solving
- Excellent communication
- Flexible and adaptable
Certification
- RSA Archer Certification
- United States Military Apprenticeship Journeyman Certifications (Computer Operator, Medical Secretary)
Timeline
Salesforce Developer
Accenture Federal Services
03.2025 - Current
Salesforce Analyst
Accenture Federal Services
06.2024 - 04.2025
RSA Archer Administrator
Accenture Federal Services
08.2022 - 06.2024
Salesforce Analyst
Accenture Federal Services
11.2021 - 08.2022
Master Training Specialist
US Navy
09.2018 - 10.2021
Bachelor of Science - Health Sciences
Purdue University Global
Associate of Science - Health Sciences
Kaplan University
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