Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Turner

LakeWylie,SC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Overview

22
22
years of professional experience

Work History

Store Director

Rite-Aid Pharmacy
07.2021 - 06.2023
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Operations Manager

Pacific Dental
06.2020 - 07.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

Store Manager

Vitamin Shoppe
06.2018 - 07.2020
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Director of Operations

Diamond Parking
06.2015 - 02.2018
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Verified associates and managers wowed customers through personal and attentive contact.
  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Collaborated with internal stakeholders to close gaps and improve customer experience.

Community Leader

Walgreen Boots Alliance
11.2001 - 05.2015
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Supervised 8 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Education

Bachelor of Arts - Communication Studies

Western Washington University
Bellingham, WA

Skills

  • Safety and Security Enforcement
  • Mentoring
  • Customer Response
  • Goals and Performance
  • Motivational Leadership
  • Guest Relations and Retention
  • Service Quality
  • Operational Systems Monitoring
  • Compliance Management
  • Performance Management

Timeline

Store Director

Rite-Aid Pharmacy
07.2021 - 06.2023

Operations Manager

Pacific Dental
06.2020 - 07.2021

Store Manager

Vitamin Shoppe
06.2018 - 07.2020

Director of Operations

Diamond Parking
06.2015 - 02.2018

Community Leader

Walgreen Boots Alliance
11.2001 - 05.2015

Bachelor of Arts - Communication Studies

Western Washington University

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Aaron Turner