Aaron Valenzuela
Logan,UT
Summary
Dedicated professional with extensive experience in driving team performance and achieving business objectives. Proven track record in strategic planning, risk management, and effective stakeholder communication. Recognized for successfully completing projects on time while enhancing efficiency and fostering collaboration within teams. Aiming to leverage expertise to contribute to organizational success and continuous improvement.
Overview
10
10
years of professional experience
Work History
Exposure Manager ATL
Conservice
01.2022 - Current
- Collaborated with team lead on employee evaluation and training.
- Recovered funds by auditing payments to providers and clients.
- Assessed staff proficiency routinely, guiding those needing improvement.
- Prioritized high-ticket recoveries to achieve the monthly goal of $3,000,000 recoveries.
- Examined substantial datasets to identify trends and mitigate potential client accounting issues.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Managed multiple projects with competing deadlines simultaneously.
- Led meetings with internal team members, Internal teams, and client representatives.
Synergy Treasury AP/AR Specialist
Conservice
09.2019 - 01.2022
- Resolved account setup errors and utility updates.
- Closely monitored account billing to post timely payments and resolve billing discrepancies.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems, and implement corrective actions to preserve property and client relationships.
- Audited and resolved on average 40 inter-department claims daily related to account setup issues, unexplained fees, and refund requests from property management and client contacts.
- Reached out periodically to providers to establish new payment avenues that would help increase credit card revenue.
Customer Service Sales Supervisor
Convergys, AT&T
07.2015 - 07.2018
- Processed orders, and service requests and explained contract obligations to customers.
- Completed on average 60 daily call documentation and recommendations while speaking with customers.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Troubleshot sales and service operations to increase revenue and bring positive organizational change.
- Trained new personnel regarding company operations, policies, and sales tactics.
- Monitored metrics to develop actionable insights to improve team efficiency and performance of current team members.
Education
High School Diploma -
Logan High School
Logan, UT05.2013
Skills
- Adaptable Problem Solver
- Independently Motivated
- Strategic Decision Making
- Strategic Leadership
- Collaborative Team Development
- Analytical experience
- Project Management
- Customer relationship management
- Relationship cultivation and retention
- Account auditing
- Email management
- Data analysis
Accomplishments
- In the month of October 2022 as a member of leadership I guided and mentored my teams in the recovery of $3,639,380.06 for outstanding Conservice funds through team effort which allowed the team to meet goal set by Conservice Executives.
- Documented and resolved 11,433 stop funds requests in 2021 which led to hundreds of thousands in saved money for existing clients and thousands saved in late fees for Conservice.
- Sold 300 upgrades in the month of July 2016 for Convergys-AT&T which led to employee of the month.
Timeline
Exposure Manager ATL
Conservice
01.2022 - Current
Synergy Treasury AP/AR Specialist
Conservice
09.2019 - 01.2022
Customer Service Sales Supervisor
Convergys, AT&T
07.2015 - 07.2018
High School Diploma -
Logan High School
Similar Profiles
Eryn CodlingEryn Codling
EXCEPTIONS ANALYST/EXPOSURE MANAGER at CONSERVICEEXCEPTIONS ANALYST/EXPOSURE MANAGER at CONSERVICE
Courtney BairCourtney Bair
Team Lead - Learning & Development at ConserviceTeam Lead - Learning & Development at Conservice
Marla BarreraMarla Barrera
Synergy Manager at ConserviceSynergy Manager at Conservice