Aaron Vickers
Longview,Texas
Summary
I am a driven customer service representative with proven ability to establish rapport with clients as well as coworkers. I am a highly enthusiastic customer service representative with nearly 20 years of client interface experience. I have been a dedicated TSR/CSR who is motivated to maintain customer satisfaction and contribute to company success
Overview
21
21
years of professional experience
Work History
Telephone Operator
BB Answering Service
Longview , TX
06.2014 - 01.2024
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
- Delivering messages in a prompt, timely manner to clients, doctors, nurses, etc.
- Assisting callers in finding the appropriate solutions for their calls or concerns.
- Transposing call information from the oil field on a call cell phone into the system, locating the proper on-call person, and relaying the message within the appropriate timeframe.
- Testing to ensure office lines are forwarded to the service after hours.
Outbound Sales Representative
American Home Patient
Longview, TX
06.2013 - 11.2013
- Provided customer service support to existing clients and potential customers.
- Developed new business opportunities by prospecting for leads and cold calling.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Contacted up to 150 patients daily to place orders for CPAP supplies.
- Acted as liaison between the patients and their insurance companies to alleviate additional cost for their supplies.
- Managed a multi-line phone system.
- Came up with creative solutions to resolve customer complaints.
Front Office Manager /Hotel Clerk /Front Desk Night Auditor
Hotel Industry
Longview, TX
01.2003 - 11.2013
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Manually processed cash and credit card transactions.
- Answered multi-line phone system.
- Completed the standard night audit procedures and checklist.
- Managed a staff of 4-5 front desk staff.
- Assisted with sales and marketing, specifically related to our meeting space and banquet facility.
- Multi-tasking within multiple systems at one time (Opera, Holidex, and OXI systems).
- Making schedules and making reservations.
- Addressing and de-escalating any client concerns or complaints.
- Fulfilled incoming guest request.
- Coordinating and communicating with department heads to ensure a smooth transition from outgoing and incoming guests.
Manager
Covergys
Longview , TX
09.2007 - 05.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed a staff of 15-30 agents at one time.
- Completed weekly reports within a specific timeframe for our client.
- Held focus groups, team meetings, and quality calibrations weekly.
- Managed schedules, payroll, and performance appraisals for agents.
- Specialized in new hire training and support (OTT).
- Managed attendance, quality, and avoidance issues.
- Completed weekly coaching sessions with each individual agent regarding QA, goal-related metrics, and adherence.
Education
High School Diploma -
Pine Tree High School
Longview, TX01-2003
Skills
- Professional Communication
- Conflict Resolution
- Strong organizational skills
- Creative Problem Solver
- Developed listening skills
- Excellent communication skills
- Effective Solutions Development
- Customer service-oriented
- Fast learner with a wide range of practical skills
- Courteous demeanor
- Enthusiastic developer with good relations with clients
- Energetic work attitude
- multi-line phone usage
Affiliations
- Hi, my name is Aaron Vickers I am currently a TSR with the Longview office in the East Texas area. I was born in Kilgore, TX roughly 20 minutes from Longview, but this is where I've spent the majority of my life. I was with my previous answering service for 10 years before the acquisition into the Always Answers family. I aspire to work hard within this company and learn every facet of this business. Prior to working in this industry, I was a manager for AT&T wireless customer service & sales for just over 7 years working and supporting new hires as they transitioned from training into production. Personally, I enjoy socializing, getting to know new people, traveling, I appreciate new experiences and hope to create lasting friendships.
Timeline
Telephone Operator
BB Answering Service
06.2014 - 01.2024
Outbound Sales Representative
American Home Patient
06.2013 - 11.2013
Manager
Covergys
09.2007 - 05.2013
Front Office Manager /Hotel Clerk /Front Desk Night Auditor
Hotel Industry
01.2003 - 11.2013
High School Diploma -
Pine Tree High School
Similar Profiles
Kari ConleyKari Conley
Inbound Call Center Agent at Answering Service, Medical Answering Services, LLCInbound Call Center Agent at Answering Service, Medical Answering Services, LLC
Kelly FrenchKelly French
WFH Customer Service Agent at Client Care After Hours Answering ServiceWFH Customer Service Agent at Client Care After Hours Answering Service
Karsen AbegglenKarsen Abegglen
Answering Service Operator at Professional Exchange Answering ServiceAnswering Service Operator at Professional Exchange Answering Service
Keeron CookKeeron Cook
Hydro Technician at Cudd EnergyHydro Technician at Cudd Energy
J'La MaloyJ'La Maloy
Warehouse Packer at Gap Inc., Gap FactoryWarehouse Packer at Gap Inc., Gap Factory