Dynamic Office Manager with a proven track record at Veterans Range Solutions, LLC, excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and streamlined operations, while maintaining confidentiality and accurate financial records. Adept at inventory control and fostering open communication between management and staff.
Overview
18
18
years of professional experience
Work History
Office Manager
Veterans Range Solutions, LLC
10.2023 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Office Manager
Tuttle Creek Management, LLC
05.2018 - 09.2023
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Store Manager
Dollar General
05.2017 - 03.2018
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Operations Manager
Harbor Freight Tools USA
09.2015 - 05.2017
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
Walgreens Boots Alliance
10.2006 - 11.2014
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science - Business Administration
Monroe Community College
Rochester, NY
06-1999
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Billing
Payroll processing
Inventory control
Interests
Playing Sports
Kayaking
Hiking
Cooking
Timeline
Office Manager
Veterans Range Solutions, LLC
10.2023 - Current
Office Manager
Tuttle Creek Management, LLC
05.2018 - 09.2023
Store Manager
Dollar General
05.2017 - 03.2018
Operations Manager
Harbor Freight Tools USA
09.2015 - 05.2017
Store Manager
Walgreens Boots Alliance
10.2006 - 11.2014
Associate of Science - Business Administration
Monroe Community College
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