Aaron Wagner
Reynoldsburg
Summary
Results-oriented Operations Manager with extensive experience in optimizing resources and overseeing daily operations. Proven expertise in financial management, strategic planning, and staff development, leading to enhanced customer satisfaction and profitability. Skilled in fostering collaboration within teams to drive operational excellence and business growth.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Culvers Franchising System
05.2024 - Current
- Elevated guest satisfaction by maintaining exceptional service and brand standards.
- Reduced inventory waste through optimized supply chain management processes.
- Fostered teamwork and accountability by training staff in operational procedures.
- Increased local store visibility through effective community marketing strategies.
- Identified sales trends using data analysis, guiding menu and promotion decisions.
- Enhanced employee retention and service quality through comprehensive training programs.
General Manager
Taco Bell
03.2017 - 09.2020
- Enhanced customer satisfaction and sales growth through effective operational strategies.
- Ensured compliance with health regulations by overseeing daily restaurant operations.
- Created training programs, boosting service quality and team performance significantly.
- Reduced waste and improved profitability through strategic cost control measures.
- Identified sales trends by analyzing data, optimizing menu offerings for customer preferences.
- Fostered positive work environment through team-building initiatives and effective communication.
Shift Leader
Tacobell
03.2011 - 06.2016
- Enhanced service efficiency by supervising daily operations and standards compliance.
- Trained team members on customer service protocols and operational procedures effectively.
- Optimized inventory management to maintain stock levels and minimize waste.
- Coordinated shift schedules to ensure adequate staffing during peak operational hours.
- Conducted inspections to guarantee product quality and safety regulations adherence.
- Resolved customer complaints swiftly, boosting satisfaction and loyalty significantly.
Education
High School Diploma -
Davison High School
Davison, MISkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Staffing
- Operations oversight
- Inventory management
- Business operations management
- Financial reporting
- Risk management
Timeline
Owner/Operator
Culvers Franchising System
05.2024 - Current
General Manager
Taco Bell
03.2017 - 09.2020
Shift Leader
Tacobell
03.2011 - 06.2016
High School Diploma -
Davison High School