Aaron Walker
Chicago,IL
Summary
Dynamic leader with extensive experience in spiritual and customer service roles, notably at God’s Favor Deliverance Ministries. Excelled in congregational care, sermon development, and crisis management, enhancing church growth and customer satisfaction. Skilled in visionary leadership and effective communication, achieving significant community impact and fostering strong relationships. Demonstrated proficiency in teaching and strategic planning, driving positive outcomes and organizational growth.
Overview
20
20
years of professional experience
Work History
Senior Pastor
God’s Favor Deliverance Ministries - Chicago
03.2021 - Current
- Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling, and prayer.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Built strong relationships with community organizations, collaborating on projects that aligned with shared values and goals.
- Expanded missions outreach efforts to include partnerships with international organizations, increasing global impact on communities in need.
- Oversee congregation comprised of over 100 families.
- Managed church staff effectively, providing clear direction and support while maintaining accountability for performance outcomes.
- Managed budgets responsibly, allocating funds appropriately to support ongoing ministry initiatives and maintaining the long-term financial health of the church.
Customer Service Representative
BSG Training
03.2009 - 12.2015
- Received incoming and made outbound calls for City of Chicago Water Department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Generated repeat business through effective complaint resolution.
- Effectively handled escalations, meeting the needs of customers and the organization.
- Handled customer inquiries about products and services.
- Cultivated comprehensive knowledge on products to offer tailored recommendations.
- Ensured accurate documentation for customer service.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
United Parcel Service, UPS
12.2004 - 12.2008
- Received up to 200 inbound calls a day!
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Business Administration
Harold Washington Collage
Chicago, IL06.1991
Diploma - General Studies
Curie Metro High School
Chicago, IL06.1987
Skills
- Teaching
- Congregational care
- Officiating
- Preaching
- Sermon writing
- Spiritual cultivation
- Spiritual leadership
- Church growth strategies
- Prayer leadership
- Church planting background
- Visionary leadership
- Sermon development
- Church planting experience
Timeline
Senior Pastor
God’s Favor Deliverance Ministries - Chicago
03.2021 - Current
Customer Service Representative
BSG Training
03.2009 - 12.2015
Customer Service Representative
United Parcel Service, UPS
12.2004 - 12.2008
Business Administration
Harold Washington Collage
Diploma - General Studies
Curie Metro High School
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