Matt Autrey
Greenfield,IN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arbys Resturant
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
Burger King
08.2018 - 09.2022
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shift Manager
Arbys Resturant
10.2015 - 08.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Morristown Highschool
Morristown, INSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Workload Management
- Recruiting and interviewing
- Marketing knowledge
Certification
- Serve Safe Certified(2020-2025)
- Certified Training Location
Timeline
Assistant Manager
Arbys Resturant
10.2022 - Current
Assistant Manager
Burger King
08.2018 - 09.2022
Shift Manager
Arbys Resturant
10.2015 - 08.2018
Morristown Highschool
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