Versatile and dynamic, with a proven track record at Faneuil Inc; enhanced operational efficiency and staff proficiency, leading to a 40% error reduction. Expert in operational excellence and staff training, strategic planning and customer relations skills have consistently improved service levels and profitability. An analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Held many different positions, where i started as a customer service agent and was promoted through entry-level management to mid-level management.