Aaron Weatherhead

Observe and identify quality and performance trends.

Monitor and mark calls for quality assurance.

Improving customer satisfaction.

Ensuring regulatory compliance.

Identifying training opportunities

Taking payments and updating customers information.

Waving late fees.

Managing account to make sure customers didn't have an outstanding balance.

Reaching out to customer to follow up on payment/making a promise to pay payment in the system.

Welcoming customers into the store in a friendly and pleasant manner. Restocking products on shelves.

Assisting customers in a timely manner.

Explaining products to the customers.

promoting special offers.