AARON WHITEURST
Aledo
Summary
I am a personable and diligent customer service representative seeking a position in which my extensive experience with communication and problem-solving can be useful in serving customers. I am capable of quickly adapting to tasks and working independently. I offer a unique ability to keep customers happy and smiling while resolving their issues quickly and efficiently. I am a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have a history managing large amounts of inbound calls and sustaining positive relationships with customers. I have extensive skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Jason Ridley Agency (Broker)
COLLEYVILLE
11.2019 - 03.2025
- Updated customer records in the CRM system accurately with each interaction.
- Advised customers on purchasing decisions based on their individual needs.
- Answered incoming calls promptly and professionally within company standards.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Managed high-volume of inbound and outbound customer calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained strong call control and quickly worked through scripts to address problems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Restaurant Team Member
Old Hickory Steakhouse
GRAPEVINE
08.2016 - 11.2019
- Educated new staff on the policies and procedures of working in a fine dining establishment
- Evaluated trainee progress and adjusted training to accommodate their unique learning style
- Developed and implemented training materials that are used on an everyday basis
- Offered crucial advice and methods on exceeding customer service and sales goals
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Conducted regular training on hospitality trends and customer service best practices.
- Oversaw banquet setup, coordination, and breakdown for events, adhering to client specifications.
- Assisted guests by promptly responding to questions, requests and concerns.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Sales Associate
Farmers Insurance Company
BEDFORD
02.2019 - 10.2019
- Analyzed customer feedback to improve sales strategies and tactics.
- Identified cross-selling opportunities among existing customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained accurate records of client information in CRM software system.
- Provided guidance about different types of insurance products available.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Responded promptly to customer inquiries regarding product availability or pricing.
- Attended industry conferences and seminars to stay up-to-date on changes in regulations and trends in the insurance sector.
- Processed applications and paperwork related to policy issuance or renewal.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
- Upsold products to policyholders and potential new clients.
Shift Manager
Raising Cane's Restaurants
EULESS
07.2013 - 08.2016
- Established standards for employee performance and customer service
- Conducted one-on-one meetings to assess each employee’s progress and develop plans for personal growth
- Performed personnel activities such as supervising and training employees
- Recorded all quality, sales, and labor details in online database to be shared and discussed with corporate officials
- Attended quarterly meetings regarding profit and loss, customer satisfaction and employee proficiency
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reviewed financial statements to meet targets during shift.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coached employees on interactions with customers to drive exceptional service.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Starbucks Manager
Starbucks
Colleyville
02.2009 - 07.2013
Owner Operator
Magnolia Catering
Colleyville
03.2006 - 09.2012
Operation Trainer
Black Eyed Pea
Education
PROPERTY AND CASUALTY LICENSE - Insurance
INSURANCE
TX06-2019
COSMETOLOGY LICENSE - COSMETOLOGY
Ogle School
TX11-2002
High School Diploma -
Gateway Christian
TexasSkills
- Insurance policy knowledge
- CRM documentation
- Technical support
- Sales strategy development
- Conflict resolution
- Effective communication
- Customer satisfaction focus
- Time management
- Problem solving
- Outstanding communication skills
- Service-oriented self-starter
- Customer relations
- Verbal and written communication
- Customer relationship management (CRM)
- Adaptability and flexibility
- Inbound call management
- Complaint handling
- Exemplary work ethic
- Problem resolution
- Inbound customer service
- Call flow maximization
- Multitasking and organization
- De-escalation techniques
- Data entry
- Call control
- Phone etiquette
- Upselling
- Payment processing
Timeline
Customer Service Representative
Jason Ridley Agency (Broker)
11.2019 - 03.2025
Sales Associate
Farmers Insurance Company
02.2019 - 10.2019
Restaurant Team Member
Old Hickory Steakhouse
08.2016 - 11.2019
Shift Manager
Raising Cane's Restaurants
07.2013 - 08.2016
Starbucks Manager
Starbucks
02.2009 - 07.2013
Owner Operator
Magnolia Catering
03.2006 - 09.2012
Operation Trainer
Black Eyed Pea
PROPERTY AND CASUALTY LICENSE - Insurance
INSURANCE
COSMETOLOGY LICENSE - COSMETOLOGY
Ogle School
High School Diploma -
Gateway Christian
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