Aaron Wickander
Pearland,TX
Summary
Skilled Business Development leader offering years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
Business Development/Technical Sales
Chart-Ur-Bar LLC
02.2021 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in personal database.
- Built relationships with customers to establish long-term business growth.
- Achieved sales goals by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and create new opportunities
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
- Used Product knowledge and advanced technical skills to provide real wold working solutions to customer needs
Workshop Supervisor/Senior Maintenance Tech
Welltec Usa
01.2018 - 02.2021
- Completed preventive maintenance to maintain productivity and equipment in accordance with safety protocols and company policy.
- Supervised employee performance, preventive maintenance, and safety.
- Supervised technicians and assigned responsibilities.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Troubleshot and repaired electric, hydraulic, and pneumatic systems.
- Reviewed released technical documentation to complete equipment maintenance and repair.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Contributed to development, implementation, and execution of maintenance programs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on equipment to maintain real time records of scheduled maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Lead Service Advisor
Alderson European Motors
07.2016 - 12.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
Operations Coordinator
Carol Crane Rigging & Lifting Technology
04.2014 - 07.2016
- Provided direction and guidance to internal team in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with management to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked with vendors to make purchases and reconcile invoices.
- Reconciled monthly operating budgets and shared information with management team.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Tracked company equipment, tools and technology to manage inventory.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Negotiated with distributors to find quality products and best prices.
- Compiled training materials for new employees and tracked skill development.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Buckeye Union High School
Buckeye, AZ05.2010
No Degree - Liberal Arts And General Studies
Grand Canyon University
Phoenix, AZSkills
- Business Development
- Customer Service
- Account Development
- Contract Negotiation
- Sales Analysis
- Vendor Relations
- Account Management
- Client Relationship Management
- Territory Management
- Database Management
Timeline
Business Development/Technical Sales
Chart-Ur-Bar LLC
02.2021 - Current
Workshop Supervisor/Senior Maintenance Tech
Welltec Usa
01.2018 - 02.2021
Lead Service Advisor
Alderson European Motors
07.2016 - 12.2018
Operations Coordinator
Carol Crane Rigging & Lifting Technology
04.2014 - 07.2016
High School Diploma -
Buckeye Union High School
No Degree - Liberal Arts And General Studies
Grand Canyon University
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