Aaron Wiles
Buxton,ME
Summary
Accomplished Director of Operations with a proven track record at Bison USA and Hartt Transportation Systems, enhancing operational efficiency and strategic execution. Spearheaded multi-department coordination, achieving consistent growth and profitability by mentoring teams or departments thru the use of appropriate KPI's. Excelled in operational flow, optimizing profitability with a keen focus on customer satisfaction, strategic planning, cost reduction measures and a culture of continuous improvement.
Overview
24
24
years of professional experience
Work History
Director of Operations
Bison USA
05.2022 - Current
- Oversee daily operations across multiple departments and regions, ensuring coordination and efficient execution of tasks thru KPI's.
- Monitor budget and utilized operational resources using KPI. Hoshin and 4DX.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and profitability.
- Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentor and coach team members to foster productive and engaging work environment / team building.
- Involved in a multi level integration aligning different companies towards shared goals and values in every aspect of the business.
- Responsible for KPI metrics including operational utilization, equipment assignment and utilization, load procurement, optimal on time delivery, POD compliance, safety compliance, workplace safety and phone system efficiency.
- Increased customer on time with detailed control checks, ensuring all loads met on time comfirmation from pickup to delivery.
- Reference: Jeff Castonguay, President of Sales , Bison USA, (207) 852-3625
- Hartt Transportation was bought out by Bison USA; there was actually continuous employment from October 2000 (see below)
Terminal Manager
Hartt Transportation Systems
10.2000 - 05.2022
- Oversaw facilitation and delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw planning of freight and coordinated with drivers and fleet managers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues regarding service, billing or safety.
- Oversaw the growth of my terminal from 4 office employees and 50 drivers to 35 office employees and over 250 drivers in a 10 year span.
- Implemented dedicated and non dedicated fleet models for profitability and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Oversaw planning, customer service, warehousing and operations.
- Initially pre2008, I excelled in planning and also logistics (inside and outside sales). I also spent time managing a dedicated fleet while performing operational and customer service functions.
- Reference: Chad Lutick, Vice President of Operations, Hartt Transportation, cel: (207) 689-4030, email: chadlutick@outlook.com
Education
Associate of Science - Accounting - Certificate
Husson College
Bangor, ME05.2001
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
Timeline
Director of Operations
Bison USA
05.2022 - Current
Terminal Manager
Hartt Transportation Systems
10.2000 - 05.2022
Associate of Science - Accounting - Certificate
Husson College
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