Aaron Willett
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Director of Operations
Triton Consulting Group
03.2021 - Current
- Oversee day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Develop systems and procedures to improve operational quality and team efficiency.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Achieve team goals through formalized training plans, coaching, and performance management.
- Analyze business operations and implement strategies to improve operational cohesiveness.
- Train new employees on proper protocols and customer service standards.
Store Manager
Aldi Grocery Store
10.2015 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Manager
Stater Bros.
05.2001 - 10.2015
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Some College (No Degree) - Business Management
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Redlands Senior High School
Redlands, CASkills
- Performance Monitoring and Evaluation
- Develop Policies
- Operational Leadership
- Business Policies and Procedures
- Job Assignments
- Business Management and Development
- Manage Operations
- Cost Control
- Accounts Payable and Accounts Receivable
- Operational Efficiency and Safety
Timeline
Director of Operations
Triton Consulting Group
03.2021 - Current
Store Manager
Aldi Grocery Store
10.2015 - 03.2021
Service Manager
Stater Bros.
05.2001 - 10.2015
Some College (No Degree) - Business Management
San Bernardino Valley College
High School Diploma -
Redlands Senior High School
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