Aaron Williams
Matteson,IL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Client Account Manager
Lessen
10.2022 - Current
- Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
- Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
- Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
- Coordinate with and appropriately direct workflows among the client's internal commodities and external service providers to ensure work is completed and accounted for per the client's specifications
- Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process
- Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues.
- Boosted client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.
- Managed a diverse portfolio of clients for optimal account growth and retention.
Vehicle Appraisal Specialist
Carmax
02.2018 - 10.2022
- Ability to independently evaluate and negotiate current market prices, understand and assess vehicle damage and subsequent costs involved, and make financially sound purchasing and pricing decisions for the company through customer assessments and offers, offsite auctions, or
online venues.
• Conduct vehicle appraisal offers, coordinate on-site Wholesale Auctions, and attend offsite auctions as assigned.
• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information.
• Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
• Support the execution and sustainment of new store procedures, processes, and technology platforms.
• Utilize technology to effectively collaborate with team members at other locations.
• Execute initiatives and fundamentals, including Offer Role and Offsite. - Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
Guest Service Supervisor
Virgin America/Alaska Airlines
10.2015 - 02.2018
- Monitored team performance to confirm customer service standards were consistently met
- Supported team members by offering constructive feedback and coaching as needed
- Processed guest payments and provided accurate change
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Conducted regular team meetings, fostering a positive work environment and open communication among staff members.
- Implemented new training programs to enhance employee performance and improve overall guest experience.
- Spearheaded initiatives to address guest feedback, resulting in continuous improvements in service quality.
Education
Bachelor of Science -
Eastern Illinois University
Charleston, IL05.2014
Skills
- Strong computer skills, including word processing, spreadsheets, Outlook, Zebra, Sabre, Salesforce
- Customer service and effective Communication (verbal written)
- Data-driven decision-making
- Technical understanding
- Upselling strategies
- Operations Management
- Strategic Planning
- Contract Management
- Account Management
- Team Collaboration
- Training development
- Problem-solving aptitude
- Client Relations
Timeline
Client Account Manager
Lessen
10.2022 - Current
Vehicle Appraisal Specialist
Carmax
02.2018 - 10.2022
Guest Service Supervisor
Virgin America/Alaska Airlines
10.2015 - 02.2018
Bachelor of Science -
Eastern Illinois University