Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Aaron Williams

Henderson,NV

Summary

Experienced leader with over 20 years of diverse experience in operations management, process engineering, risk management, and customer service. Proven track record of collaborating with cross-functional teams to implement effective workplace initiatives and drive operational excellence. Expertise in analyzing feedback to identify risks and gaps, while developing training programs that enhance best practices and workplace relations. Dedicated to fostering a culture of continuous improvement and employee engagement.

Overview

17
17
years of professional experience

Work History

Senior Risk Manager, AMER Supply Chain Risk

AMAZON
11.2023 - Current
  • Location: North America
  • Led the development of comprehensive supply chain risk management strategies, resulting in a significant reduction in shrinkage, while ensuring alignment with HR/WHS policies related to safety, security, and workforce management.
  • Implemented a data analytics program to identify and mitigate security vulnerabilities across the AMER region, collaborating with stakeholders to address workforce-related risks, and compliance issues.
  • Established cross-functional partnerships with HR, WHS, operations, and other key stakeholders to integrate risk management practices, improving operational resilience, and fostering a culture of proactive risk mitigation.
  • Spearheaded strategic initiatives to future-proof supply chain operations against evolving global risks, while working with HR to support employee readiness and risk awareness training programs.

Process Engineer

AMAZON
04.2022 - 10.2023
  • Location: North America
  • Optimized fulfillment processes across the network, improving efficiency, and enhancing employee productivity.
  • Developed and implemented standardized operating procedures for daily operations, ensuring consistency in workforce management, and team performance.
  • Led cross-functional improvement initiatives with stakeholders and operations teams, resulting in measurable performance enhancements, and better employee engagement.
  • Trained leadership teams on process control and variance reduction methodologies, enhancing team development, and supporting career progression.

Operations Manager III

AMAZON
02.2021 - 04.2022
  • Location: Henderson, NV
  • Led a team of 8 Area Managers and over 300 associates, achieving all safety, productivity, and HR compliance targets.
  • Implemented quality control and workforce management policies that improved accuracy, reduced errors, and increased employee accountability.
  • Developed and executed productivity plans that reduced labor costs and optimized staff allocation.
  • Mentored team members, providing coaching and development that resulted in multiple internal promotions, and improved retention rates.

Operations Manager II

AMAZON
10.2019 - 02.2021
  • Location: Joliet, IL|Henderson, NV
  • Managed operations teams of 100-300 associates across multiple locations, collaborating closely with HR to address performance and compliance needs.
  • Achieved significant improvements in productivity and employee satisfaction through process optimization and streamlined staffing strategies.
  • Implemented loss prevention and workforce engagement protocols, reducing shrinkage, and improving adherence to company policies.

Senior Management & Leadership Roles

MEIJER
06.2014 - 10.2019
  • Location: Illinois
  • Progressively responsible positions, including: Customer Service Line Leader, General Merchandise Line Leader, General Merchandise Area Team Leader, and Electronics Team Leader.
  • Led multi-department operations and customer service teams across multiple store locations.
  • Managed full-cycle HR responsibilities, including recruitment, hiring, onboarding, and terminations.
  • Conducted workplace investigations, administered disciplinary actions, and resolved employee relations issues.
  • Oversaw payroll administration, scheduling, and time management for teams of 50 or more employees.
  • Implemented comprehensive training programs that significantly improved team retention and performance.
  • Elevated customer satisfaction through enhanced service protocols and team development.
  • Drove department sales growth through strategic merchandising and inventory management.
  • Established loss prevention protocols that substantially reduced inventory shrinkage.
  • Created career development pathways, resulting in multiple internal promotions.

Management Roles

OFFICE MAX
08.2008 - 06.2014
  • Location: Illinois.
  • Progressively responsible positions, including Assistant Store Manager and Operations Supervisor.
  • Oversaw daily store operations, including sales, customer service, and inventory management.
  • Managed HR functions, including hiring, training, performance evaluations, and scheduling for store staff.
  • Developed and implemented sales strategies that consistently met or exceeded revenue targets.
  • Resolved complex customer issues, maintaining high levels of customer satisfaction.
  • Optimized store layout and merchandising to increase sales and improve customer experience.
  • Ensured compliance with company policies, procedures, and loss prevention protocols.
  • Mentored and coached team members, facilitating their professional growth, and improving overall store performance.
  • Managed payroll processes and labor cost controls to meet budgetary goals.
  • Conducted regular staff meetings and training sessions to improve product knowledge and sales techniques.

Education

Master of Business Administration (MBA) - General Management

Keller Graduate School of Management
Downers Grove, IL
01.2017

Bachelor of Science - Technical Management

DeVry University
Tinley Park, IL
01.2014

Skills

  • Risk Management and Mitigation
  • Cross-Functional Leadership
  • Workforce Optimization
  • Process Improvement & Standardization
  • Data-Driven Decision-Making
  • Employee Development and Training
  • Operational Resilience and Future-Proofing
  • Compliance and Safety Management
  • Stakeholder Engagement

Timeline

Senior Risk Manager, AMER Supply Chain Risk

AMAZON
11.2023 - Current

Process Engineer

AMAZON
04.2022 - 10.2023

Operations Manager III

AMAZON
02.2021 - 04.2022

Operations Manager II

AMAZON
10.2019 - 02.2021

Senior Management & Leadership Roles

MEIJER
06.2014 - 10.2019

Management Roles

OFFICE MAX
08.2008 - 06.2014

Master of Business Administration (MBA) - General Management

Keller Graduate School of Management

Bachelor of Science - Technical Management

DeVry University

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