Aaron Williams
Goodyear,United States
Summary
Results-oriented Field Service Technician specializing in the installation, troubleshooting, and maintenance of automated parking systems for diverse clients including universities and major hospitality venues. Proven ability to efficiently resolve technical issues, managing 70+ service tickets in the first quarter of 2025, support project implementations, and provide high-quality, client-facing technical assistance. Leverages 8 years of disciplined technical experience and leadership gained as a USMC Radio Communications Supervisor/Operator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician I
Amano McGann
04.2024 - Current
- Operated and maintained company fleet vehicles safely while traveling to customer locations across Arizona.
- Managed detailed work order documentation according to Standard Operating Procedures (SOPs), securing client sign-off upon completion.
- Completed multiple installations for projects ranging from 2-18 Lane devices to include pay-on-foots, hotel interfaces, etc.
- Mastered new hardware, devices, and tools through hands-on work and Amano McGann University training, improving troubleshooting efficiency and system solutions.
- Troubleshot, repaired, installed, and maintained automated parking systems, ensuring timely resolution and clear communication with clients regarding system status.
- Resolved approximately 200+ technical service tickets, managing issues from initial report through follow-up and documentation to ensure complete resolution.
- Proactively identified and recommended equipment upgrades to sales staff for clients with outdated systems, supporting potential new sales.
Transmission Systems Operator Supervisor
United States Marine Corps
11.2020 - 04.2024
- Supervised installation, preventative maintenance, and operation of complex radio communication systems valued over $1.5M, ensuring strict adherence to technical specifications and operational protocols.
- Trained and directed 15-member technical team on specialized equipment operation, advanced troubleshooting techniques, and standardized maintenance procedures.
- Managed preventative maintenance schedules and maintained 100% accountability for over $1.5M in sensitive electronic equipment, maximizing operational readiness and minimizing asset loss.
- Led advanced diagnostics and troubleshooting efforts for complex radio communication failures, rapidly identifying root causes and implementing effective solutions to minimize operational downtime.
- Collaborate cross-functionally with Supply, Maintenance, and IT teams to coordinate and expedite equipment repairs, ensuring swift resolution of technical issues.
- Provided detailed equipment status reports and technical recommendations to senior leadership, contributing to effective operational planning and resource allocation.
Transmission Systems Operator
United States Marine Corps
08.2017 - 11.2020
- Employ new found knowledge from General Communications School in the everyday work environment.
- Lead and mentor co-workers how to operate, and maintain equipment by following standard operating procedures and issued technical manuals.
- Properly create, maintain all documentation of all equipment.
- Tasked with taking accountability of all equipment documentation within my section of the company in 1 weeks time.
- I drafted a plan to create, complete, and maintain over 700 various tactical communication equipment.
- The end result of 100% accountability of all equipment and correct documents within the 54 hours.
General Communications Student
United States Marine Corps
02.2017 - 08.2017
- Student status with knowledge and practical experience to operate and maintain single channel and line-of-sight multichannel radio equipment, demonstrate knowledge of electronic communications terminology, perform preventive maintenance, and troubleshoot antenna systems.
- To also include learning to operate global positioning equipment installed in radio system.
- Learned basic fundamentals of technical support and how to troubleshoot network/ethernet/analog based systems.
Education
High school diploma - GENERAL EDUCATION
Hawthorne High School
Hawthorne, CA06.2015
Skills
- Automated Parking Systems Service & Installation
- Hardware Diagnostics & Repair
- System Troubleshooting & Maintenance
- Technical Documentation & Reporting
- OSHA 10 Certified
- PCI Compliance Procedures
- Safety Protocol Adherence
- Equipment Accountability & Inventory Management
- Technical Team Leadership & Training
- Cross-Functional Collaboration
- Customer Support & On-Site Service
- Complex Problem-Solving
- Critical Thinking & Attention to Detail
- Project Coordination Support
- Troubleshooting and repair
Certification
- Amano LMS Certifications, 04/01/24, Present
- Driver's License, Class C California Driver License, 08/01/24, 08/31/32
- OSHA 10, 01/01/24, Present
- Foundations of Project Management, 11/01/23, Present
- Technical Support Fundamentals, 11/01/23, Present
- Front-End Development, 12/01/23, Present
Military Service
United States Marine Corps, United States, Corporal, 09/01/16, 04/30/24, Programming and reprogramming mobile and portable radios, consoles, and controllers in the radio system., Updating and modifying various databases that determine the system's capabilities and performance., Analyzing complex system performance and reliability measurements to develop cost-effective recommendations for improvement., Maintaining records and preparing reports and correspondence as required., Advising and assisting other co-workers in system planning, operation, repair, and maintenance, which requires effective communication skills.
Languages
English
Native or Bilingual
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Field Service Technician I
Amano McGann
04.2024 - Current
Transmission Systems Operator Supervisor
United States Marine Corps
11.2020 - 04.2024
Transmission Systems Operator
United States Marine Corps
08.2017 - 11.2020
General Communications Student
United States Marine Corps
02.2017 - 08.2017
High school diploma - GENERAL EDUCATION
Hawthorne High School
Similar Profiles
Michael FigaroMichael Figaro
Install/Support Tech at Amano McGann IncInstall/Support Tech at Amano McGann Inc
Irene RushIrene Rush
Notary Public at Amano McGannNotary Public at Amano McGann
AKLAKUR RAHMANAKLAKUR RAHMAN
Cloud Support Analyst /Sales/Installation at Presant AMANO MCGANN INCCloud Support Analyst /Sales/Installation at Presant AMANO MCGANN INC
Christian ElzaChristian Elza
Senior Mortgage Loan Officer at Cardinal FinancialSenior Mortgage Loan Officer at Cardinal Financial
Trystin AguirreTrystin Aguirre
Warehouse Worker at AmazonWarehouse Worker at Amazon