AARON WILLIAMS

• Responsible for vetting 50 or more candidates pert day, over the phone or in person to see if they qualify for shelter access
• Completed intakes for new shelter clients and created ID to allow them access, the amount depended on the number of available beds
• Worked with clients at risk of homelessness due to unpaid rent, and their landlord, to prevent them from homelessness by paying their arrears
• Assisted with housing residents who were camping the numerous encampments around the city
• I was the first face of the shelter, I met with clients who were new to the city and were looking for shelter, often more than 50 per week. Most did not speak English and an interpreter was required to communicate
• Reviewed resources packet with clients to support them in managing their needs

Contracted by staffing agency Springborn Staffing to work on a temporary basis to assist with administrative-related assignments for a diverse range of organizations.

Mortgage Support, Bangor Savings Bank September 2020 - January 2021

• Supported team by post-closing files and requested overdue Deeds and Titles from Title Co
• Uploaded Deeds and Titles to borrowers files in database
• Other tasks as requested

Compliance Support, RMS January 2021 – March 2021

• Scrubbed excel spreadsheets to clean up data that would be sent to the government

Mortgage Operations, Bangor Savings Bank June 2021 – April 2022

• Assisting the mortgage department by making verification of employment calls to employers and uploading the documentation into the system.
• Post-closing files

City of Portland, Financial Eligibility Specialist, May 2022 - January 2023

• Reviewed up to 13 clients per day to review their financial situations on a weekly, biweekly, triweekly or monthly basis to determine their level of need and verify they met the General Assistance program guidelines.
• Worked with clients to educate them on the policies and protocols that made them eligible to receive General Assistance services and benefits. Demonstrated the numerous forms they would encounter and be working with
• Referred clients to different resources available to them within the community
• Was Hired as a full time employee in October of 2022

• Worked with more than 250 Partners from many organizations to educate them on the new systems, processes and pay structure laid out by EVO
• Responded to 30 or more calls and emails a day from Partners requesting changes and updates to service requests for their clients credit card terminals
• Responsible for ensuring service requests and inquiries from our Partners were processed and completed accurately and timely
• Provide excellent interdepartmental communication including regular updates on new process flows and partner changes

• Supported a house of 10 clients managing dual diagnoses concerning their mental health. Assisted in managing and developing daily living skills, and following rehabilitative plan
• Documented client activities to ensure proper billing and to track any changes in behavior and planning. Due to the medical sensitivity of the documentation I was required to pay strict adherence to HIPAA guidelines
• Established and implemented treatment plans and goals and, subsequently, provided ongoing behavioral assessment and management

• I was assigned two clients whom I worked with and documented their daily, weekly and monthly activities. Specifically looking for any shifts in behavior or patterns that may be due to medication changes or changes in their mental health. This information was shared with medical providers and case workers
• Established and implemented treatment plans and 3 goals for each client and, subsequently, provided ongoing behavioral assessment and management thereof
• Developed and implemented structured activities, recreation and/or therapeutic endeavors for residents; created a moral committee in support of positive environment and sense of belonging within a large organization