Aaron Wright
Oklahoma City,OK
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed as Store Manager 2 at GameStop. Excelled in driving sales through innovative marketing strategies and fostering a culture of teamwork and communication. Demonstrated ability in mentoring staff and enhancing customer relations, contributing to significant business growth. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards in two stores simultaneously to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency and customer experience.
Overview
6
6
years of professional experience
Work History
Store Manager 2
GameStop
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
GameXChange
09.2018 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Business - Marketing
Oklahoma State University
Stillwater, OK04.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Marketing Material Coordination
- Digital Marketing Analytics
- Marketing strategy implementation
- Corporate Training Programs
- Time Management Coaching
- Project and Time Management
- Communication and teamwork
Timeline
Store Manager 2
GameStop
11.2021 - Current
Assistant Manager
GameXChange
09.2018 - 11.2021
Bachelor of Business - Marketing
Oklahoma State University