Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Young

Sand Springs,OK

Summary

Proven track record of excellence in customer engagement and safe driving, evidenced by high ratings at Lyft, Inc. Expert in GPS navigation and route planning, enhancing passenger satisfaction and efficiency. Demonstrates strong communication skills and a commitment to safety, making significant contributions to team success and operational improvements.

Overview

37
37
years of professional experience

Work History

Rideshare Driver

Lyft, Inc.
01.2024 - 08.2024
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Rideshare Driver

Uber, Inc.
01.2023 - 12.2023
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.

Main Vault Cashier

Cherokee Nation Entertainment, LLC
02.2022 - 11.2022
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maintained, organized and stocked teller window areas.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Maintained strict confidentiality of bank records and client information.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.

Custodian (Substitute)

San Diego Unified School District
03.2020 - 11.2021
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Kept building spaces premises clean inside and outside.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported vandalism or other damage to property to supervisor.
  • Checked in and stocked inventory throughout facility.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Reported damages and hazardous conditions to management for further action.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Operated buffers and burnishers to clean and polish floors.
  • Maintained floor cleaning and waxing equipment.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Retail Sales Associate

Viejas Casino and Resort
11.2019 - 01.2020
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.

Casino Porter

Viejas Casino and Resort
01.2019 - 11.2019
  • Helped maintain inventory of cleaning supplies and replenished supplies in restrooms.
  • Picked up litter and trash to deposit in appropriate receptacle.
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Increased workplace safety by immediately reporting potential hazards.
  • Cleaned and maintained appearance of gaming machines.
  • Swept and mopped floors and kept restrooms in pristine condition.

Lead Sales/Services Associate

United States Postal Service
11.2016 - 12.2018
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Utilized customer feedback to improve product offerings.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Working leader, supervising a team of Associates and assisting in performing required duties.

Sales/Services Associate

United States Postal Service
08.1995 - 11.2016
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Sold postage stamps, money orders, and Postal retail merchandise.
  • Processed credit/debit transactions accurately and efficiently.
  • Mailed packages for customers at the intake window.
  • Reported safety hazards to immediate supervisor.

Signalman Third Class

United States Navy, Active Duty
07.1987 - 02.1995
  • Documented repairs and maintenance performed and provided supervisor with regular reports.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Visual Communications Specialist, adept in Morse Code and Semaphore.
  • Coded and decoded military tactical signals via Flaghoist and logged signals accordingly in Signal Log for later review by upper management.

Education

Diploma -

Ross Case (Woodland) High School
Fairfax, OK
05.1987

Skills

  • Customer Engagement
  • Passenger transportation
  • Customer Service
  • Defensive Driving
  • Safe Driving
  • Punctuality
  • Time Management
  • Route Planning
  • Schedule Management
  • Valid Driver's License
  • Clean Driving Record
  • Communication and Interpersonal Skills
  • Report Preparation
  • Schedule Coordination
  • Dependable and Trustworthy
  • Map Reading
  • GPS Navigation
  • Knowledge of local area
  • Traffic Laws and Regulations
  • Federal and State Driving Regulations
  • Decision-Making
  • Organizational Skills
  • Analytical Thinking
  • Effective communication skills
  • Written Communication

Timeline

Rideshare Driver

Lyft, Inc.
01.2024 - 08.2024

Rideshare Driver

Uber, Inc.
01.2023 - 12.2023

Main Vault Cashier

Cherokee Nation Entertainment, LLC
02.2022 - 11.2022

Custodian (Substitute)

San Diego Unified School District
03.2020 - 11.2021

Retail Sales Associate

Viejas Casino and Resort
11.2019 - 01.2020

Casino Porter

Viejas Casino and Resort
01.2019 - 11.2019

Lead Sales/Services Associate

United States Postal Service
11.2016 - 12.2018

Sales/Services Associate

United States Postal Service
08.1995 - 11.2016

Signalman Third Class

United States Navy, Active Duty
07.1987 - 02.1995

Diploma -

Ross Case (Woodland) High School

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Aaron Young