Aaron Zapata
Fort Myers,FL
Summary
I am a dedicated and dependable professional currently enrolled in a Phlebotomy program, driven by a strong passion for learning and personal growth. Through my background in customer service, I have developed excellent communication skills, patience, and a professional approach to helping others. I believe in hard work, honesty, and following through on every commitment I make. I take pride in being on time, respectful, and adaptable in any environment. My goal is to continue growing in the medical field while remaining open to other professional opportunities that allow me to contribute, learn, and build lasting relationships based on reliability and trust.
Overview
2
2
years of professional experience
Work History
Security Officer
St.Moritz
08.2025 - Current
- Monitored premises to ensure safety and security of individuals and property.
- Conducted routine patrols to identify and mitigate potential security threats.
- Assisted in emergency response procedures, ensuring quick and effective action.
- Reported incidents and maintained accurate logs for record-keeping purposes.
- Engaged with the public to provide assistance and promote a safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Pool Service Technician
Self Employed Services
10.2024 - 07.2025
- Conducted routine maintenance on residential and commercial swimming pools to ensure optimal water quality and safety.
- Diagnosed and repaired pool equipment, including filters, pumps, and heaters, enhancing system performance.
- Managed chemical balancing procedures to maintain proper pH levels and prevent algae growth in pools.
- Collaborated with clients to provide tailored service plans based on individual pool needs and preferences.
- Educated customers on best practices for pool care, improving client satisfaction and retention rates.
- Implemented efficient scheduling processes to optimize service routes and minimize downtime between appointments.
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Demonstrated attention to detail when cleaning pool surfaces, skimmers, filters, pumps, and accessories for optimal performance.
- Contributed positively to the company''s reputation by upholding high standards of professionalism, work ethic, and customer care.
- Improved customer satisfaction by providing consistent and thorough pool maintenance services.
- Continually expanded industry knowledge through attending relevant workshops, conferences, trade shows.
Concierge Team Member
State Wide Security
04.2024 - 11.2024
- Provided exceptional customer service to guests, addressing inquiries and facilitating requests promptly.
- Managed front desk operations, ensuring smooth check-in and check-out procedures for visitors.
- Assisted with event coordination, helping organize logistics and enhance guest experiences.
- Maintained knowledge of local attractions, offering tailored recommendations to enhance visitor satisfaction.
- Developed strong relationships with vendors, streamlining communication and service delivery for client needs.
- Handled administrative tasks including scheduling appointments and maintaining accurate records for team activities.
- Resolved guest complaints effectively, employing problem-solving skills to enhance overall satisfaction levels.
- Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
- Kept detailed records of guest preferences and requests in order to provide personalized service during future visits.
- Organized special events on-site, creating memorable experiences for guests celebrating birthdays, anniversaries, or other milestones.
- Handled complex logistics for group bookings while maintaining an organized schedule that met the needs of all parties involved.
Sales Associate
Lowes Home Improvement Stores
01.2024 - 04.2024
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Resolved customer inquiries and complaints promptly to maintain positive shopping experiences.
- Implemented merchandising strategies to optimize product visibility and increase sales potential.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Estero High School
Estero, FL05.2024
Skills
- Strong Communication and Interpersonal abilities
- Dependable and punctual work ethic
- Attention to detail and organization
- Quick learner with a growth-oriented mindset
- Friendly and patient approach to assisting others
- Ability to handle high-pressure or emotional situations calmly
- Professional appearance and respectful demeanor
- Conflict resolution and active listening skills
- Adaptability across different work environments
- Handling and maintaining equipment responsibly
- Time management
- Customer assistance
- Phone etiquette
- Friendly and outgoing
- Customer follow-up
- Honest and dependable
- Reliable and responsible
- Goal driven
- Excellent written and verbal communication
Additional Information
I am a dedicated and dependable professional currently enrolled in a Phlebotomy program, driven by a passion for learning and advancing into the fields of Radiology and Tele-health. My background in customer service has strengthened my communication, patience, and ability to connect with people in a professional and compassionate way. I take pride in my strong work ethic, punctuality, and reliability, always striving to make a positive impression through consistency and effort. Highly motivated and eager to grow, I seek opportunities that align with my long-term goal of building a meaningful career in healthcare—where I can continue learning, helping others, and making a lasting impact every day.
Timeline
Security Officer
St.Moritz
08.2025 - Current
Pool Service Technician
Self Employed Services
10.2024 - 07.2025
Concierge Team Member
State Wide Security
04.2024 - 11.2024
Sales Associate
Lowes Home Improvement Stores
01.2024 - 04.2024
High School Diploma -
Estero High School