Aaron Zureick

Leading programs and people to improve the experience of our Global Customers and Esri International Distributors. Responsible for several programs including:

• Esri International Training Program: Characterizing and building the training capacity and capability of 87 Esri International Distributors. Creating a consistent, world-class Esri Training experience worldwide
• Esri Technical Certification Program: Visioning, building and maintaining high stakes technical certification exams to validate and benchmark employees, Esri International Distributors, Esri Business Partners and customers on usage of Esri software.
• Esri Global Training Council: Creation and execution of a global training strategy through collaborative work with a strategic Distributor training advisory council.
• Global Training Ecosystem: Globalization of Esri's extensive training infrastructure for usage by our Esri International Distributors to drive efficiencies, consistency and to expand their product and services offerings.
• Esri Business Partner Training & Certification Alignment: Coordination of training and certification resources and expectations for building partner knowledge, validating partner expertise, setting partner expectations and providing partner benefits.
• Global Training Business Development: Participate and lead efforts to provide training on Esri products across the globe. Focus on training and certification components of large Enterprise and multi-national agreements.
• Distributor Enablement: Responsible for visioning, organizing and executing Distributor enablement events focused on consistency and seamless business processes and best practices. This includes work with multiple communities of practice across Esri including Global Business Development, Global Marketing, Technical Support, Professional Services, Customer Service, Customer Experience and the Esri Business Partner Program.

• Responsible for the quality of training delivery including instruction, infrastructure, creation of public schedule and student support.
• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Led a team of 45 instructors for both online and in-person delivery of training and coaching.
• Led a team of 10 operations specialists to develop and evolve our delivery infrastructure

• Responsible for Domestic Technical Support including overall performance and strategic planning.
• Management of over 200 technical support analysts across multiple locations, 25 managers and various technical staff
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

• Held multiple roles including ArcInfo and ArcMap Support Analyst, ArcSDE Analyst, Premium Support Analyst, Group Lead and Assistant Manager.
• Established multiple programs for integration wtih software development including our User Advocacy Group
• Led multiple technical and customer service teams to support our global customers
• Established departmental and team metrics
• Maintained and fostered interdepartmental and customer relationships

• Increased accuracy of subsurface models by integrating multiple geophysical datasets and employing state-of-the-art software tools.
• Optimized drilling operations with detailed subsurface evaluations, resulting in reduced costs and minimized environmental impacts.
• Evaluated potential oil reservoirs using seismic interpretations, leading to increased success rates for exploration projects.
• Conducted thorough geological assessments for land-use planning purposes, enabling informed decision-making regarding sustainable development practices.
• Responsible for new exploration and secondary recovery of oil and gas resources for several onshore and offshore fields in Louisiana and the Gulf of Mexico
• Founding member of the Texaco Diversity and Equity team