Aaron Ballance
Virginia Beach,VA
Summary
Serviced-focused General Manager with 3 years of experience dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Wingstop
07.2020 - 08.2023
- Developed and implemented strategies to increase sales and profitability of 3 locations.
- Managed budget implementations for labor, and food cost.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Created weekly employee and manager schedules based on weekly forecast and labor allowance.
- Weekly inventory counts to ensure good food cost.
- Ran 3 locations simultaneously overseeing 30+ employees.
- Interviewed, hired, and trained crew members, shift managers, assistant managers, and general managers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Front of House Manager
Golden Corral Buffet And Grill
06.2018 - 08.2022
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
Skills
- Food Preparation and Safety
- Labor Cost Controls
- Staff Development
- Product Analysis
- Product Costing
- Employee Scheduling
- Profit and Loss Accountability
- Staff Training
- Verbal and Written Communication
- Staff Motivation
- Administrative Skills
- Team Leadership
- Budget Administration
- Time Management
- Organizational Restructure and Change
- Communication Skills
- Customer Experience
- Problem Resolution
- Inventory Control
- Purchasing
References
Shannon Miller - (757)362-2419
(wingstop DM)
Felicia Young - (757)243-8798
(Golden Corral GM)
Timeline
General Manager
Wingstop
07.2020 - 08.2023
Assistant Front of House Manager
Golden Corral Buffet And Grill
06.2018 - 08.2022