AARON BIGGERSTAFF
Security Specialist
Joplin,MO
Summary
- Hands-on team lead in customer rapport with expertise pacifying angry clients and de-escalation techniques.
- Pragmatic and well-rounded individual offering more than 8 years of experience in various customer service roles.
- Adaptable leader with stellar work history, a motivational approach and upbeat nature. Skilled at interacting with employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Security Guard
G4S Secure Solutions USA
Joplin, Missouri
12.2019 - Current
- Checked and verified photo identification prior to granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Participated in staff meetings, special events and professional development activities.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Lead CSR
EGS, Expert Global Solutions
Joplin, Missouri
02.2013 - 09.2016
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Chef De Partie / Sous Chef
Various Employers
Joplin, Missouri
01.2010 - 01.2020
- Mentored kitchen staff at all levels to prepare each for demanding roles.
- Collaborated with staff members to create meals for large banquets.
- Maintained well-organized mise en place to keep work consistent.
- Plated meals paying special attention to garnishes and overall presentation.
- Prepared items for roasting, sautéing, frying and baking.
Loading Supervisor /Warehouse Inventory Specialist
Central City Fireworks
Joplin, Missouri
01.2008 - 01.2010
- Checked packages and merchandise for damage and notified vendors.
- Simplified shipping and receiving processes for improved workflow.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Education
GED -
Joplin High School
Joplin, MO 01.2008 - 11.2011
Skills
Relationship building and management
Timeline
Security Guard
G4S Secure Solutions USA
12.2019 - Current
Lead CSR
EGS, Expert Global Solutions
02.2013 - 09.2016
Chef De Partie / Sous Chef
Various Employers
01.2010 - 01.2020
Loading Supervisor /Warehouse Inventory Specialist
Central City Fireworks
01.2008 - 01.2010
GED -
Joplin High School
01.2008 - 11.2011
Similar Profiles
Isaiah KugmehIsaiah Kugmeh
Behavior Detection Officer at G4S Secure Solutions USABehavior Detection Officer at G4S Secure Solutions USA
Kayleah GierkeKayleah Gierke
Control Room Specialist at G4S Secure Solutions USAControl Room Specialist at G4S Secure Solutions USA
Jalil GeraldJalil Gerald
Building Maintenance Worker at G4S Secure Solutions USABuilding Maintenance Worker at G4S Secure Solutions USA