R. Aaron Chadwick
Idaho Falls,ID
Summary
Results-oriented professional with extensive experience in customer service and retail management, seeking a challenging position as a Retail Manager. Proven track record of driving sales growth, maximizing profits, and providing exceptional leadership to achieve objectives. Adept at building and maintaining strong relationships with customers and team members to foster a positive work environment and drive business success.
Overview
14
14
years of professional experience
Work History
Services Sales Representative
Melaleuca - The Wellness Company
10.2022 - Current
- Communicate with Melaleuca customers through both outbound and inbound phone calls.
- Educate existing Melaleuca customers on benefits and savings from different services that Melaleuca provides.
- Develop and maintain comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engage in friendly conversation with customers to better uncover individual needs.
Independent Life Insurance Agent
World Financial Group
02.2020 - 09.2022
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Store Manager
Sherwin-Williams Paint Store
03.2019 - 11.2020
- Conducted several targeted lead-generation calls per week to painting contractors, building pipeline opportunities and driving customer acquisition.
- Increased store revenue by nearly 10% within 18 months by optimizing operations and enhancing customer experience.
- Oversaw inventory management, cash handling, and daily store operations, including opening and closing procedures to ensure smooth, secure workflows.
- Planned and implemented impactful marketing initiatives for store events, increasing visibility and driving sales growth.
- Led a team of several store employees in a fast-paced environment, utilizing proactive communication and constructive feedback to enhance team performance.
- Reviewed performance data and store trends to better monitor and measure productivity, goal progress and activity levels.
- Diligently pursued knowledge of the floor covering market at this location in addition to my paint expertise, demonstrating commitment to professional growth.
Store Manager
Sherwin-Williams Paint Store
07.2016 - 03.2019
- Conducted several targeted lead-generation calls per week to painting contractors, building pipeline opportunities and driving customer acquisition.
- Increased store revenue by 25% in 2.5 years in a small market by optimizing operations and enhancing customer relationships.
- Enhanced customer satisfaction ratings significantly by leading proactive employee training sessions focused on exceptional customer service practices.
- Developed expertise in the marine paint coatings industry, understanding market dynamics, product offerings, and customer preferences while at this location.
Store Assistant Manager
Sherwin-Williams Paint Store
05.2014 - 07.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated several staff members, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rapidly acquired in-depth knowledge of the paint industry, achieving proficiency despite lack of prior experience.
Technology Sales Floor Manager
Utah State University Campus Store
03.2011 - 10.2013
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer needs.
Education
Bachelor of Science -
Utah State University
Logan, UT05.2010
Skills
- Building Relationships
- Customer Service
- Client Acquisition
- Financial operations management
- Promotions and Marketing Strategies
- Operations Management
- Team leadership and coaching
- Problem solving
- Detail oriented
Accomplishments
- Masters Club recognition at Sherwin-Williams
- STAR Performer at Melaleuca Inc.
Timeline
Services Sales Representative
Melaleuca - The Wellness Company
10.2022 - Current
Independent Life Insurance Agent
World Financial Group
02.2020 - 09.2022
Store Manager
Sherwin-Williams Paint Store
03.2019 - 11.2020
Store Manager
Sherwin-Williams Paint Store
07.2016 - 03.2019
Store Assistant Manager
Sherwin-Williams Paint Store
05.2014 - 07.2016
Technology Sales Floor Manager
Utah State University Campus Store
03.2011 - 10.2013
Bachelor of Science -
Utah State University
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