Aaron D. Bonner
Evanston,IL
Summary
Self-motivated, personable, and versatile logistically minded professional with 20 years experience prioritizing tasks, managing accounts, and supervising extensive organizational components in retail, warehouse and administrative environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
Pottery Barn
Skokie, IL
04.2018 - 03.2019
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items, recorded shortages and corresponded with to rectify damages and shortages.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Pulled, verified and packaged items for shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Conducted research to address shipping errors and packaging mistakes
Warehouse Lead
The Land of Nod-Corporate
Morton Grove, IL
3 2012 - 2 2018
- Responsible for maintaining and organizing warehouse work spaces.
- Provide shipping and logistical support for all 6 departments.
- Assisted with maintaining warehouse tools and supplies levels.
- Responsible for loading and unloading shipments and deliveries.
- Work closely with merchandizing teams to assist with organizing, building and maintaining incoming and outgoing sample shipments
- Responsible for processing shipping labels for all outgoing FedEx shipments.
- Responsible for distributing incoming mail and packages.
- Assisted 6 departments by building shipments and transfers to Crate and Barrel warehouse using internal database.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Tagged all inbound merchandize with receiving date.
- Stacked and piled lumber, boards and pallets.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Used hand-held scanners and physical logs to accurately track item movements across multiple retail and corporate locations
Assistant Store Manager / Floor Leader / Sales Associate
Uncle Dan\'s "The Great Outdoor Store
Evanston, IL.
04.2005 - 04.2012
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed scheduling for store shifts so that there was proper staffing at all times.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet needs of store.
- Reported to district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Completed store opening and closing procedures.
- Supervised associates throughout each assigned shift and managed any arising challenges.
Payroll Supervisor / Assistant Accounting Manager
Cardinal Intellectual Property, Inc. / Cardinal Law Group Ltd
Evanston, IL
04.2007 - 07.2008
- Process Bi-weekly payroll for Cardinal Law Group and Cardinal Intellectual Property.
- Process Bi-weekly Benefit, 401K, Garnishment, Expense and Monthly Transit reimbursement checks.
- Processed weekly payroll and accounts payable and receivable reports for bookkeeper.
- Process and tracking for accounts payable and receivable for Cardinal Intellectual Property.
- Assisted HR department with maintaining of employee records.
- Assisted in establishing company procedures for invoicing and billing.
- Developed and maintained internal control and processes for payroll.
- Oversaw day-to-day processing of payroll for both firms, including review of timesheets and computing pay in accordance with FLSA.
- Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments.
- Monitored integrity of input into ADP.
- Managed tax filings and set up new accounts with 39 state agencies.
Customer Service Representative
SurePayroll, Inc
Skokie, IL
04.2001 - 03.2004
- Provide payroll, tax and technical support for inbound customer call center.
- Responsible in part for replying and processing customer emailed and faxed payroll processing request.
- CSR liaison to tax department.
- Macintosh Support Specialist for MYOB payroll software clients.
- Answered average of 35-45calls per day by addressing customer inquiries, solving problems and providing new product information.
- Answered product questions about features and functionality of service.
- Served as main liaison between customers, management and sales team.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Addressed and resolved customer product complaints empathetically and professionally.
- Effectively managed high-volume of inbound and outbound customer calls.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
Bachelor of Arts - Professional Studies - Business Administration
DePaul University
Chicago, IL06.2021
Some College (No Degree) - Business - Entrepreneurship
Kendall College
Chicago, ILSome College (No Degree) - Liberal Arts And Sciences
Northwestern University College
Evanston, ILSome College (No Degree) - Liberal Arts And Sciences
Oakton Community College
Des Plaines, ILSome College (No Degree) - Liberal Arts And Sciences
Finlandia University
Hancock, MISkills
- Customer service-oriented
- Accounts Payable/Receivable
- Shipping and receiving professional
- Retail sales
- Merchandising
- Data entry
- Sales experience
- Proficient in MS Office
- Motivated team player
- Strong work ethic
- Maintenance & Repair
- Analytical skills
- Staff supervision
- Inventory Management and Planning
- Recordkeeping and Documentation
- Organizational Skills
Certification
Six Sigma White Belt Certification
Aventa Business Institute, Jan 2022
Supply Chain Management and Capacity Planning
Allison Virtual Training, projected Dec 2021
Supply Chain and Operations Careers Certification tips and tricks
LinkedIn Learning, Jan 2022
Excel Essential Training Office 365 Microsoft 365
LinkedIn Learning, Feb 2022
Excel Advanced Formulas and Functions
LinkedIn Learning, Feb 2022
Timeline
Shipping and Receiving Coordinator
Pottery Barn
04.2018 - 03.2019
Payroll Supervisor / Assistant Accounting Manager
Cardinal Intellectual Property, Inc. / Cardinal Law Group Ltd
04.2007 - 07.2008
Assistant Store Manager / Floor Leader / Sales Associate
Uncle Dan\'s "The Great Outdoor Store
04.2005 - 04.2012
Customer Service Representative
SurePayroll, Inc
04.2001 - 03.2004
Warehouse Lead
The Land of Nod-Corporate
3 2012 - 2 2018
Bachelor of Arts - Professional Studies - Business Administration
DePaul University
Some College (No Degree) - Business - Entrepreneurship
Kendall College
Some College (No Degree) - Liberal Arts And Sciences
Northwestern University College
Some College (No Degree) - Liberal Arts And Sciences
Oakton Community College
Some College (No Degree) - Liberal Arts And Sciences
Finlandia University
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