Summary
Overview
Work History
Education
Skills
References
Timeline
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Aaronda Stone

120 Brookhill Park Court, Rural Hall,NC

Summary

Well-qualified professional bringing many years of progressive experience. Service-oriented, relationship-driven, and possessing good customer service skills. Seek long-term position with room for growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.

Overview

18
18
years of professional experience

Work History

EC TA/Testing Administrator

Winston-Salem Forsyth County Schools
Winston-Salem, North Carolina
08.2015 - Current
  • Support testing procedures to ensure compliance with industry standards and protocols.
  • Collaborates with team members to document test results and observations accurately for the best support for the students.
  • Follow safety guidelines to promote a secure testing atmosphere.
  • Organize testing schedules and communicate updates to relevant team members effectively.
  • Contributes to the development of documentation for standard operating procedures in testing processes.
  • Manages and maintains test security, materials, and student information, ensuring confidentiality in compliance with legal and ethical standards.
  • Strong communication skills, the ability to work with diverse groups, and expertise in data management and educational technology.
  • Administers and interprets various standardized and informal assessments, monitors progress, and ensures compliance with state and federal policies.
  • Provides necessary paperwork, assessment tools, and the use of technology.

Manager

Southlake Asset Management
02.2010 - 09.2015
  • Coordinated client communications and maintained strong client relationships.
  • Oversaw strategic planning, development, staffing, and daily activities.
  • Directed functions involving customer contact, billing, and customer concerns.
  • Trained, directed, and motivated employees to enhance team skills while maintaining a positive, encouraging work environment.
  • Monitored internal and external calls for areas of improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Collection Representative

Copeland Recovery
07.2007 - 03.2010
  • Managed customer accounts and resolved payment inquiries effectively.
  • Communicated with customers to negotiate payment arrangements and resolve disputes.
  • Maintained accurate records of customer interactions and payment histories.
  • Utilized collections software to track overdue accounts and generate reports.
  • Collaborated with team members to develop strategies for improving collections processes.
  • Responded promptly to customer inquiries regarding their accounts status.

Education

Master of Education - Education

Strayer University
Greensboro, NC
07-2021

Bachelor of Science - Psychology

Winston-Salem State University
Winston-Salem, NC
05-2014

Skills

  • Client relationship management
  • Strong organizational skills
  • Clear and concise communication skills
  • Strong analytical and problem-solving skills
  • Time management
  • Attention to detail
  • Compliance monitoring
  • Team collaboration

References

References available upon request.

Timeline

EC TA/Testing Administrator

Winston-Salem Forsyth County Schools
08.2015 - Current

Manager

Southlake Asset Management
02.2010 - 09.2015

Collection Representative

Copeland Recovery
07.2007 - 03.2010

Master of Education - Education

Strayer University

Bachelor of Science - Psychology

Winston-Salem State University

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