Aaron D. Burns
Albuquerque,NM
Summary
Highly-motivated and creative employee with desire to take on new challenges. Skilled in working under pressure and adapting to new situations and challenges. Strong work ethics and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Community Support Worker
Crossroads for Women
Albuquerque, NM
03.2022 - Current
- Followed and evaluated individualized support care plans to increase personal development.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Assisted clients with establishing short, and long-term goals to live successfully in community.
- Organized staff scheduling to support community-based programming.
- Wrote and typed succinct file notes to maintain good record keeping.
- Utilized supportive, educational approach to promote improved functioning and meet client needs.
- Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
- Developed and maintained relationships by modeling prosocial behaviors in community.
- Assisted with development of daily living, communication and social skills.
- Met with internal teams to discuss programmatic issues.
- Established and maintained community resources and referral index to promote supportive services.
- Managed caseload hours and established routines to support and provide quality care.
- Provided and coordinated referrals to deliver requested assistance.
- Worked to eliminate barriers to accessing culturally competent medical services for clients.
- Prepared individualized service plans, driving measurable objectives and action plans.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Supported individuals with facility-based planned activities in home and community settings.
- Collaborated and partnered with businesses to find work opportunities for clients.
- Contacted vendors to verify information and negotiate discounts on behalf of clients.
- Increased visibility of community programs through networking activities, organizational memberships and speaking engagements.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
Licensed Tattoo Artist
Resolve Art Collective Private Studio
Albuq, NM
05.2020 - Current
- Worked closely with other staff to increase customer satisfaction with design creation and services.
- Provided clean, high-quality work at all times.
- Developed custom tattoo designs for customers.
- Created permanent tattoos using indelible, non-toxic ink.
- Used photographs and sketches from customers to develop ideas.
- Received and processed customer payments.
- Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
- Maintained areas neat and clean and equipment sanitized.
- Showcased template design sheets for customers to review.
Licensed Tattoo Artist
Factory Edge Tattoo
Albuquerque, New Mexico
05.2016 - 05.2020
Licensed Tattoo Artist
Tinta Cantina Tattoo
Albuquerque, New Mexico
05.2008 - 11.2015
Supervisor
Sitel Albuquerque
Albuquerque, NM
02.1999 - 06.2007
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Analyzed key performance indicators to identify effective strategies.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
Education
Some College (No Degree) -
CNM
AlbuquerqueSkills
- Comprehensive Community Support Services Certified
- Crisis Interventions
- Trauma Informed
- Suicide Prevention
- Motivational Interviewing
- Client Needs Assessments
- Treatment Planning
- Drug Abuse Prevention
- Emotional Awareness
- Interdisciplinary Collaboration
- Human Resources
- Documentation Proficiency
- Patient Assessment
- Progress Evaluations
- Needs Assessment
- Referral Coordination
- Documentation Management
Timeline
Community Support Worker
Crossroads for Women
03.2022 - Current
Licensed Tattoo Artist
Resolve Art Collective Private Studio
05.2020 - Current
Licensed Tattoo Artist
Factory Edge Tattoo
05.2016 - 05.2020
Licensed Tattoo Artist
Tinta Cantina Tattoo
05.2008 - 11.2015
Supervisor
Sitel Albuquerque
02.1999 - 06.2007
Some College (No Degree) -
CNM
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