Aarondeep Hayer
Roseville,CA
Summary
College student seeking a Medical or customer service based position or internship to gain hands-on experience. Strong technical proficiency with a work history in Customer Service and Medical Assisting. In-depth knowledge of Epic, Word, and Microsoft, coupled with hands-on customer support and medical vitals and record retrieval and patient care abilities. Proven history of Customer service and patient care. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Diligent Shift Lead Manager with over 6 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, customer care, and maintaining relationships. Graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Dutch Bros
Roseville, CA
12.2021 - 08.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised and led employees to maintain productivity and customer service levels.
Day Care Aide
City Of Roseville
Roseville, CA
11.2020 - 06.2021
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Sparked creativity and imagination by helping children discover new things each day.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Escorted children on outings and trips to local parks and zoos.
- Identified symptoms of emotional and developmental issues and alerted parents or guardians.
- Introduced learning activities and imaginative play materials for children to explore and manipulate.
Courier
Nor Cal Deliveries
Yuba City, CA
07.2020 - 11.2020
- Used strong time management skills to coordinate deliveries in timely manner.
- Handled all delegated tasks.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Checked and secured package loads before heading out on deliveries.
- Performed daily pickups of medical specimens from businesses.
- Provided excellent customer service.
- Communicated with all partners.
- Alerted customers regarding weather-related delays to pickup or delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Delivered to customer locations.
- Handled all delegated tasks.
Medical Assistant Intern
Placer County Office of Education
Roseville, CA
12.2019 - 05.2020
- Medical Assisting Certificate Of Completion
- CPR Certified
- First Aid Certified
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in the delivery of quality healthcare.
- Assisted patients in preparation for examinations, assessing, and recording vital signs.
- Conducted patient interviews to gather health history, vital signs, and information about current medical issues.
- Performed routine tests such as urine dipstick, vision, and hearing tests.
- Assisted physicians by preparing patients for procedures.
- Positioned patients for optimal comfort before procedures.
- Scheduled appointments for patients via phone and in person.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and update patient files.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions, and prepared patients for a physician by explaining the process.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with technical treatments and entered information in patient records and charts.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients, and ordering supplies.
- Kept facility stocked with necessary supplies, equipment, and instruments.
- Furnished necessary supplies, support, and assistance to medical staff and patients for unit specific procedures.
- Educated patients about medications, procedures, and physician's instructions.
- Collected forms, copied insurance cards, and [Action] to coordinate patient information for billing and insurance processing.
- Used software to process patient payments and update accounts.
Manager
Subway
Carmichael, CA
04.2017 - 04.2020
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
High School Diploma -
Woodcreek High School
Roseville, CA4 2020
Associate of Science - Business Management
Sierra College
Rocklin, CA05.2023
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UTSkills
- CPR
- First Aid
- Patient Care
- Transcribing
- Customer service
- Electronic medical records
- Patient flow
- Computer literacy
- Telephone skills
- Collaboration
- Multitasking
- Workforce Management
- Strategic Planning
- Resource Allocation
- Data Management
- Inventory Management
- Schedule Management
- Customer Service Management
- Goal Setting
Certification
- Food Manager Certified
- Medical Assisting Certificate Of Completion
- Mandated Reporter Certification
- Anti-Harassment Training Certification
- First Aid Certified
- CPR Certified
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Shift Lead Manager
Dutch Bros
12.2021 - 08.2023
Day Care Aide
City Of Roseville
11.2020 - 06.2021
Courier
Nor Cal Deliveries
07.2020 - 11.2020
Medical Assistant Intern
Placer County Office of Education
12.2019 - 05.2020
Manager
Subway
04.2017 - 04.2020
High School Diploma -
Woodcreek High School
Associate of Science - Business Management
Sierra College
Bachelor of Science - Cybersecurity
Western Governors University