AARON MATZKE
Edgewood,MD
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outbound Warehouse Associate
Flashpoint Personnel
04.2023 - 07.2023
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
RESOLUTIONS SPECIALIST
S3 Shared Service Solutions, LLC
04.2020 - 04.2022
- Investigated and resolve escalated and ongoing customer issues, providing point of contact and follow-up
- Provided real time assistance, coaching, and override permissions for member service representatives
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Collaborated with various departments to identify, troubleshoot and resolve specific customer needs improving satisfaction
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
MEMBER SERVICES REPRESENTATIVE
S3 Shared Service Solutions, LLC
07.2014 - 04.2020
- Promoted timely, efficient and responsive customer service, serving as first point of contact for customers.
- Trained staff, creating informational reference guides and facilitating interdepartmental communications, improving customer relations.
- Identified fraud, protecting company and its customers from hundreds of thousands of dollars in losses.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, providing exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Managed 60+ incoming calls and emails per day from customers.
ADVANTAGE SALES & MARKETING, BRAND AMBASSADOR
Advantage Sales And Marketing
01.2012 - 01.2013
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Established merchandising strategies to ensure advantageous positioning in various client locations
- Coordinated inventory management for products and supplies, incorporating POS sales and record reports
- Consistently broke records for customer acquisition and new business generation
- Facilitated over 100 sales within timeline, receiving commendation for exceeding target.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
SOUTHEASTERN LOUISIANA UNIVERSITY
HammondNo Degree - PROJECT MANAGEMENT FOR THE PROFESSIONAL
DURHAM TECHNICAL COMMUNITY COLLEGE
DurhamSkills
- De-Escalation Techniques
- Conflict resolution skills
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Critical Thinking
Certification
Maryland Forklift License
Project Management for the Professional (35hours)
Eagle Scout in Boy Scouts of America
Affiliations
- Boy Scouts of America
- Venture Crew (Founding Member and Vice President)
Timeline
Outbound Warehouse Associate
Flashpoint Personnel
04.2023 - 07.2023
RESOLUTIONS SPECIALIST
S3 Shared Service Solutions, LLC
04.2020 - 04.2022
MEMBER SERVICES REPRESENTATIVE
S3 Shared Service Solutions, LLC
07.2014 - 04.2020
ADVANTAGE SALES & MARKETING, BRAND AMBASSADOR
Advantage Sales And Marketing
01.2012 - 01.2013
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
SOUTHEASTERN LOUISIANA UNIVERSITY
No Degree - PROJECT MANAGEMENT FOR THE PROFESSIONAL
DURHAM TECHNICAL COMMUNITY COLLEGE